Front Desk Operations Coordinator

3 days ago


Hyderabad, Telangana, India SWANOTEL Hotel Full time

**About Us:** SWANOTEL Hotel is a leading hotel chain with a strong presence in Hyderabad.

We are committed to providing exceptional guest experiences through our warm hospitality, luxurious amenities, and world-class services.

**Job Title:** Guest Relations Executive

**Job Type:** Full-time

**Location:** Hyderabad

**Estimated Salary:** ₹900,000 - ₹1,300,000 per annum

**Job Description:**

Role Description:

The Guest Relations Executive will be responsible for managing guest inquiries, reservations, and sales calls to ensure unparalleled customer satisfaction.

This role requires excellent communication and interpersonal skills, as well as proven customer service experience.

The ideal candidate will have at least 3 years of experience in customer-facing roles, preferably in the hospitality industry.

Key Responsibilities:
  • Manage guest inquiries and resolve issues promptly and professionally
  • Coordinate with other departments to provide seamless guest experiences
  • Conduct regular training sessions to enhance staff knowledge and skills
  • Maintain accurate records and reports to track guest feedback and complaints

**Requirements:**

  • Diploma or degree in hospitality management or related field
  • Minimum 3 years of experience in customer-facing roles, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Proven customer service experience

**What We Offer:**

  • Competitive salary and performance-based bonuses
  • Medical insurance and retirement planning
  • Opportunities for career growth and development


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