Front Office Operations Manager
21 hours ago
About the Role
">We are seeking a highly skilled Front Office Operations Manager to join our team at Novotel. As a key member of our front office team, you will be responsible for ensuring that all guests receive exceptional service and have an unforgettable experience at our hotel.
">Job Summary
">The Front Office Operations Manager will oversee the day-to-day operations of the front desk, including managing staff, supervising tasks, and ensuring that high-quality service is delivered. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.
">Responsibilities
">This is a challenging and rewarding role that requires the following responsibilities:
">- Staff Management: Supervise and manage front desk staff, providing guidance and support to ensure they deliver exceptional service to guests.
- Task Management: Oversee the management of front desk tasks, including checking in and out guests, handling room assignments, and responding to guest inquiries.
- Quality Control: Ensure that high-quality service is delivered to guests, maintaining the highest standards of customer satisfaction.
- Cash Handling: Handle cash transactions accurately and efficiently, maintaining a high level of accuracy and attention to detail.
- Reporting: Prepare and submit reports on front desk performance, highlighting areas of improvement and successes.
- Teamwork: Collaborate with other departments, including housekeeping and food and beverage, to ensure seamless operations and excellent guest experiences.
Requirements
">To be successful in this role, you will need:
">- Leadership Skills: Proven leadership skills, with experience in managing staff and teams.
- Communication Skills: Excellent communication skills, both written and verbal, with the ability to communicate effectively with guests, staff, and other departments.
- Customer Service: A passion for delivering exceptional customer service, with a focus on exceeding guest expectations.
- Attention to Detail: High levels of attention to detail, with a focus on accuracy and efficiency in all tasks.
- Adaptability: Ability to adapt to changing situations and priorities, with a flexible approach to work.
Benefits
">As a Front Office Operations Manager at Novotel, you will enjoy a range of benefits, including:
">- Competitive Salary: A competitive salary package, commensurate with your experience and qualifications.
- Bonuses: Opportunities for bonuses and incentives, based on individual and team performance.
- Training and Development: Access to ongoing training and development opportunities, to help you grow and succeed in your career.
- Health and Wellness: Comprehensive health and wellness programs, to support your physical and mental well-being.
About Us
">Novotel is a world-leading hotel chain, known for its commitment to excellence and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are passionate about delivering exceptional guest experiences and leading a talented team, we encourage you to apply for this exciting opportunity.
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