Hotel Front Office Operations Manager

1 week ago


Hyderabad, Telangana, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions is a professional staffing agency dedicated to matching talented professionals with companies that align with their skills and career goals. Our personalized recruiting services aim to build long-lasting relationships between candidates and clients.

Job Overview

We are seeking a highly organized and customer-focused Hotel Front Office Manager to oversee the day-to-day operations of the hotel's front desk. As a Front Office Manager, you will be responsible for ensuring exceptional customer service and managing a team of front office staff. This mid-level position requires 4 to 6 years of experience in hotel front office management.

Responsibilities

  • Oversee the daily operations of the hotel front desk, ensuring smooth and efficient check-in and check-out processes
  • Manage and supervise a team of front office staff, providing guidance and support as needed
  • Ensure exceptional customer service by resolving guest issues and complaints in a timely and professional manner
  • Create and maintain a positive and welcoming atmosphere for guests
  • Train new front office staff on hotel policies, procedures, and customer service standards
  • Develop and implement strategies to optimize front office operations and improve guest satisfaction

Requirements

  • 4 to 6 years of experience in hotel front office management
  • Strong leadership and supervisory skills
  • Excellent communication and interpersonal skills
  • Proven track record of delivering exceptional customer service
  • Ability to handle and resolve guest issues in a professional manner
  • Proficient in hotel property management systems (PMS) and MS Office

Working Conditions

This is a full-time position based in Hyderabad, Telangana, India with Gamut HR Solutions, a company with 2-10 employees.



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