Hotel Front Office Manager Position

2 weeks ago


Hyderabad, Telangana, India Gamut HR Solutions Full time
Hotel Front Office Manager Job Opening at Gamut HR Solutions

Company Overview:

Gamut HR Solutions is a leading recruitment agency dedicated to connecting talented professionals with companies that align with their skills and career goals.

Job Overview:

We are seeking a highly organized and customer-focused Hotel Front Office Manager to join our team. As a Front Office Manager, you will be responsible for overseeing the day-to-day operations of the hotel's front desk, ensuring exceptional customer service, and managing a team of front office staff.

Key Responsibilities:

  • Oversee the daily operations of the hotel front desk, ensuring smooth and efficient check-in and check-out processes
  • Manage and supervise a team of front office staff, providing guidance and support as needed
  • Ensure exceptional customer service by resolving guest issues and complaints in a timely and professional manner
  • Create and maintain a positive and welcoming atmosphere for guests
  • Train new front office staff on hotel policies, procedures, and customer service standards
  • Develop and implement strategies to optimize front office operations and improve guest satisfaction
  • Coordinate with other departments to ensure seamless communication and collaboration
  • Monitor and maintain financial records, including cash handling and billing processes

Requirements:

  • 4 to 6 years of experience in hotel front office management
  • Strong leadership and supervisory skills
  • Excellent communication and interpersonal skills
  • Proven track record of delivering exceptional customer service
  • Ability to handle and resolve guest issues in a professional manner
  • Proficient in hotel property management systems (PMS) and MS Office

Additional Information:

The role is based in Hyderabad, Telangana, India and is offered as a full-time position with Gamut HR Solutions, a company with 2-10 employees.

Why Choose Gamut HR Solutions:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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