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Front Office Manager

1 month ago

Hyderabad, Telangana, India AccorHotel Full time
Job Title: Front Office Executive

Join our team at AccorHotel as a Front Office Executive, where you will play a vital role in ensuring exceptional guest experiences.

Key Responsibilities:
  • Guest Relations: Provide warm and personalized assistance to guests, ensuring a memorable stay.
  • Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
  • Front Desk Operations: Manage the front desk area, responding to emails, phone calls, and guest requests promptly and professionally.
  • Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
  • Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
  • Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
  • Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
  • Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.
Qualifications:
  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
  • Excellent organizational and multitasking abilities with a keen attention to detail.
  • Proficiency in using computer systems and hotel management software.
  • Ability to remain calm and composed under pressure with a proactive approach to problem-solving.
  • Flexibility to work various shifts, including weekends and holidays.
Work Arrangements:

No remote work options are available for this position.

This is a full-time employment opportunity.