Front Office Manager

5 days ago


Hyderabad, Telangana, India Accor Full time
Job Title: Front Office Manager

As a Front Office Manager at Accor, you will be responsible for leading the Front Office team to deliver exceptional service and ensure seamless operations.

Key Responsibilities:
  • Coordinate daily operations meetings to ensure effective communication and collaboration with support departments.
  • Conduct daily briefings to ensure all team members are informed and prepared for their shifts.
  • Monitor and maintain high standards of service, ensuring all Front Office employees are well-groomed and report to work on time.
  • Liaise with Reservations and Finance departments to ensure efficient operations and effective credit procedures.
  • Analyze market trends and review rooming lists to motivate the team to up-sell rooms and increase revenue.
  • Coordinate major group movements and ensure action plans cover all areas of operations handling.
  • Handle guest correspondences and ensure prompt follow-ups.
  • Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
Team Management:
  • Interview, select, and recruit Front Office employees.
  • Identify and develop team members with potential.
  • Conduct performance reviews and monitor team members' appearance, attitude, and degree of professionalism.
  • Prepare detailed induction programs for new employees.
  • Develop and conduct staff training programs to meet the changing needs of the business.
  • Prepare weekly staff schedules and payroll reports.
Other Responsibilities:
  • Maintain complete knowledge of all food and beverage services, outlets, and hotel services/features.
  • Be well-versed in hotel fire and life safety/emergency procedures.
  • Attend all briefings, meetings, and trainings as assigned by management.
  • Report for duty on time wearing clean and complete uniform at all times.
  • Maintain a high standard of personal appearance and hygiene at all times.

Qualifications:

  • Diploma in Tourism and Hospitality Management.
  • Minimum 5 years of relevant experience in a similar capacity.
  • Excellent reading, writing, and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Good working knowledge of MS Excel, Word, and PowerPoint.
  • Strong leadership, interpersonal, and training skills.


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