BPO Team Lead
1 week ago
- Key Responsibilities:
- • Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
- • Provide leadership and support to the staff assigned in line with Policies.
- • Contribute to the development of strategies for the implementation and improvement of the process.
- • Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
- Quality Focus:
- • Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
- • Perform quality checks on all work to assure the accuracy.
- Team Management:
- • Display effective and professional communication with internal and external customers.
- • Always adhere to all HIPAA and confidentiality policies.
- • Delegate tasks and set deadlines.
- • Create an inspiring team environment with an open communication culture.
- • Oversee day-to-day operation.
- • Monitor team performance and report on metrics.
- • Motivate team members.
- • Discover training needs and provide coaching.
- • Listen to team members' feedback and resolve any issues or conflicts.
- • Recognize high performance and reward accomplishments.
- • Suggest and organize team building activities.
About Us:
NTT DATA Services strives to be a trusted global innovation partner for clients by leveraging a comprehensive portfolio of integrated information technology and business process services.
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