Customer Loyalty Program Manager

3 weeks ago


Mumbai, Maharashtra, India NIRMAL Full time

NIRMAL seeks a seasoned professional to manage, co-ordinate & execute customer loyalty programs. This key role requires the ability to engage customers through continuous communications across the product lifecycle, providing timely responses & quality solutions as defined to all customer queries & complaints. As the SPOC for all customer interactions, you will be pro-active in driving customer satisfaction.

This is a senior leadership position that demands a Graduate / MBA background and 4 Years of relevant work experience. Your expertise in managing customer relationships, coupled with your analytical skills, will help drive business growth and improve customer retention.

Key Responsibilities:

  • Develop and implement effective customer loyalty programs
  • Engage customers through various channels to foster long-term relationships
  • Analyse customer feedback to identify areas of improvement
  • Work closely with cross-functional teams to ensure seamless execution of customer-facing initiatives

In return, you can expect a competitive salary ranging from $80,000 - $120,000 per annum, depending on your level of experience. If you are a results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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