Senior Executive CRM Strategist

16 hours ago


Mumbai, Maharashtra, India NIRMAL Full time
About NIRMAL

NIRMAL is a dynamic and forward-thinking organization that values innovation and customer satisfaction.

Job Title: Senior Executive CRM Strategist

We are seeking a highly skilled and experienced Senior Executive CRM Strategist to join our team. This role will be responsible for managing, coordinating, and executing customer loyalty programs.

Key Responsibilities:
  • Manage customer loyalty programs to drive engagement and retention
  • Develop and implement strategies to enhance customer experience across the product lifecycle
  • Provide timely and quality responses to customer queries and complaints
  • Be the Single Point of Contact (SPOC) for all customer interactions
Requirements:
  • Graduate or MBA degree in a relevant field
  • At least 4 years of work experience in CRM or a related field
Salary and Benefits:

The estimated salary for this role is $120,000 per annum, depending on location and experience. The company offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

What We Offer:
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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