ServiceNow ITSM Module Specialist
2 days ago
Job Description: We at Praxis Consultants are seeking an experienced ServiceNow ITSM Module Specialist to develop and support various ServiceNow ITSM modules. The ideal candidate will have hands-on experience with ITSM OR CSM OR OMT OR TSM modules within ServiceNow, and a solid understanding of product offerings, service/resource specifications, and decomposition rules.
Key Responsibilities:
- Develop, configure, and support ITSM and CSM modules in ServiceNow.
- Implement product and service specifications, resource specifications, and decomposition rules.
- Configure UI Policies, Data Policies, UI Actions, and create custom fields on forms.
- Manage Incident, Problem, and Request Management processes within ITSM modules.
- Utilize Flow Designer and Workflow Editor for efficient business process automation.
- Integrate REST APIs to streamline data exchange and system functionality.
- Create and manage email notifications and events for proactive communications.
Requirements:
- Proven experience working with ServiceNow ITSM and CSM modules.
- Strong understanding of product offerings, service/resource specifications, and decomposition rules.
- Proficiency in ServiceNow scripting and customization.
- Familiarity with ServiceNow Flow Designer and Workflow Editor.
Preferred Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork skills.
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