ServiceNow ITSM Module Specialist

2 days ago


Delhi, Delhi, India Praxis Consultants Full time

Job Description: We at Praxis Consultants are seeking an experienced ServiceNow ITSM Module Specialist to develop and support various ServiceNow ITSM modules. The ideal candidate will have hands-on experience with ITSM OR CSM OR OMT OR TSM modules within ServiceNow, and a solid understanding of product offerings, service/resource specifications, and decomposition rules.

Key Responsibilities:

- Develop, configure, and support ITSM and CSM modules in ServiceNow.

- Implement product and service specifications, resource specifications, and decomposition rules.

- Configure UI Policies, Data Policies, UI Actions, and create custom fields on forms.

- Manage Incident, Problem, and Request Management processes within ITSM modules.

- Utilize Flow Designer and Workflow Editor for efficient business process automation.

- Integrate REST APIs to streamline data exchange and system functionality.

- Create and manage email notifications and events for proactive communications.

Requirements:

- Proven experience working with ServiceNow ITSM and CSM modules.

- Strong understanding of product offerings, service/resource specifications, and decomposition rules.

- Proficiency in ServiceNow scripting and customization.

- Familiarity with ServiceNow Flow Designer and Workflow Editor.

Preferred Skills:

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork skills.



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