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ServiceNow ITSM Developer

1 month ago

Delhi, Delhi, India Resource Informatics Group, Inc Full time
Job Title: ServiceNow ITSM Developer

Overview

The ServiceNow ITSM Developer plays a crucial role in designing and developing efficient solutions in the ServiceNow platform, specifically focusing on IT Service Management (ITSM). The position is vital for ensuring seamless operations and enhanced user experience within the organization.

Key Responsibilities
  • Collaborate with stakeholders to gather and analyze requirements for ServiceNow functionality
  • Design, develop, and implement custom applications and workflows in ServiceNow ITSM
  • Perform system integration and data migration tasks within the ServiceNow platform
  • Configure and customize ServiceNow modules and applications to meet business needs
  • Provide technical support and troubleshooting for ServiceNow ITSM platform
  • Implement best practices for coding, testing, and implementing ServiceNow solutions
  • Collaborate with cross-functional teams on ServiceNow development projects
  • Implement and maintain ServiceNow integrations with third-party systems
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • ServiceNow Certified Application Developer (CAD) certification
  • Minimum of 7 years of experience in ServiceNow development and implementation
  • Strong proficiency in JavaScript, HTML, and CSS for ServiceNow customization
  • Experience in IT Service Management (ITSM) processes and best practices
  • Proficiency in configuring and managing the CMDB within ServiceNow
  • Proven experience in ServiceNow integration with external systems and applications
  • Knowledge of Agile methodologies and experience working in Agile environments
  • Proficiency in SQL and database management for ServiceNow
Preferred Qualifications
  • ServiceNow Certified Implementation Specialist (CIS) certification
  • Experience in performance tuning and optimization of ServiceNow implementations