Senior ServiceNow IT Specialist

2 days ago


Delhi, Delhi, India Praxis Consultants Full time

About Praxis Consultants

Praxis Consultants is a leading provider of expert services and solutions for businesses seeking to optimize their operations and improve efficiency. We are committed to delivering high-quality results that meet our clients' needs.

Salary: $90,000 - $120,000 per year

We are currently seeking an experienced Servicenow IT Specialist to join our team. The ideal candidate will have hands-on experience with ITSM modules within Servicenow and a solid understanding of product offerings, service/resource specifications, and decomposition rules.

The role requires expertise in developing and supporting various Servicenow ITSM modules, including scripting, customization, and integration with REST APIs.

Key Responsibilities:

  • Develop, configure, and support ITSM modules in Servicenow.
  • Implement product and service specifications, resource specifications, and decomposition rules.
  • Configure UI Policies, Data Policies, UI Actions, and create custom fields on forms.
  • Manage Incident, Problem, and Request Management processes within ITSM modules.
  • Utilize Flow Designer and Workflow Editor for efficient business process automation.
  • Integrate REST APIs to streamline data exchange and system functionality.
  • Create and manage email notifications and events for proactive communications.
  • Troubleshoot and resolve issues in Servicenow configurations and workflows.

Requirements:

  • Proven experience working with Servicenow ITSM modules.
  • Strong understanding of product offerings, service/resource specifications, and decomposition rules.
  • Proficiency in Servicenow scripting and customization (e.g., Business Rules, Client Scripts, Script Includes).
  • Familiarity with Servicenow Flow Designer and Workflow Editor.
  • Experience configuring and managing UI Policies, Data Policies, and UI Actions.
  • Knowledge of REST API integration with Servicenow.
  • Hands-on experience with ITSM modules, including Incident, Problem, and Request Management.

Preferred Skills:

  • Ability to work in a fast-paced environment and deliver solutions that meet business needs.
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork skills.


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