ServiceNow HRSD Specialist

2 weeks ago

Delhi, Delhi, India QBrainX Full time

Role : HRSD Techno-Functional Specialist

Job Summary :

The ServiceNow HRSD Techno-Functional Specialist will bridge the gap between technical and functional aspects of HR Service Delivery. This role involves collaboration with HR, IT, and business stakeholders to deliver a robust and efficient HRSD platform.

Key Responsibilities :

- Design, configuration, and customization of ServiceNow HRSD modules (e.g., Case and Knowledge Management, Employee Document Management).

- Develop, test, and deploy custom applications, workflows, forms, and reports based on business requirements.

- Work with IT teams to integrate ServiceNow HRSD with external systems such as payroll, learning management, and other HR systems.

Functional Expertise & Process Design :

Collaborate with HR stakeholders to understand and analyze HR processes, translating them into technical requirements.

- Define and document business requirements, functional workflows, and user stories to optimize HR service delivery through ServiceNow.

- Ensure that implemented solutions align with HR best practices, regulations, and organizational policies.

Solution Delivery & Implementation :

Lead HRSD solution implementation projects from inception to go-live, ensuring on-time delivery and quality.

- Participate in ServiceNow HRSD implementations, including module setup, data migration, and system configurations.

- Provide leadership during UAT (User Acceptance Testing), defect tracking, and system enhancements.

System Support & Maintenance :

Act as the technical subject matter expert (SME) for ServiceNow HRSD, providing ongoing support and troubleshooting to resolve system issues.

- Perform regular system audits, updates, and patching to ensure platform stability and performance.

- Work closely with the IT team to handle integrations, upgrades, and regular system maintenance.

Stakeholder Collaboration & Communication :

Serve as the primary point of contact between HR and IT for HRSD-related projects and system enhancements.

- Facilitate workshops, meetings, and requirement-gathering sessions to understand stakeholder needs and expectations.

- Provide regular updates to HR leadership and IT teams regarding system performance, new features, and project progress.

Data Management & Reporting :

Oversee data governance practices within the HRSD module, ensuring that sensitive HR data is securely handled.

- Design and generate reports, dashboards, and analytics to provide insights into HR service metrics and operational performance.

- Assist in creating knowledge bases and self-service resources for employees.

Compliance & Security :

Ensure that the ServiceNow HRSD platform complies with global HR policies, data privacy regulations (GDPR, CCPA), and internal security protocols.

- Administer and manage access controls, ensuring proper security roles and permissions are in place.

Required Skills & Qualifications Expertise :

Hands-on experience with ServiceNow HRSD module configuration, development, and maintenance.

Proficiency in scripting languages (JavaScript, Glide), and a deep understanding of ServiceNow workflows, UI policies, business rules, and notifications.

Functional Expertise :


Thorough knowledge of HR processes (onboarding, offboarding, case management, employee lifecycle, etc.) and best practices in HR service delivery.

- Ability to translate HR business requirements into actionable technical solutions on the ServiceNow platform.

- Experience with HRSD use cases such as knowledge management, employee document management, and case tracking.

ServiceNow Certifications (Preferred) :

- Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist - HRSD.

Experience :

4+ years of experience in a techno-functional role, with 2+ years of dedicated ServiceNow HRSD experience.

- Experience working with HR teams to deliver technology-driven solutions within a global or large-scale organization.

- Project management experience in HRSD implementation, including Agile or Waterfall methodologies.

Soft Skills :

Strong problem-solving skills and analytical thinking to resolve complex technical and functional issues.

- Excellent communication skills to work with both technical and non-technical stakeholders.

- Ability to work independently and as part of cross-functional teams.

Preferred Skills :

Knowledge of ITIL processes and methodologies.

- Experience with ServiceNow's Employee Experience (EX) suite or other HR technology platforms.

- Familiarity with HR data privacy laws and regulations (GDPR, HIPAA).

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