Senior ServiceNow ITSM Platform Engineer

2 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time

Role Overview


As a Senior ServiceNow ITSM Platform Engineer at Boston Consulting Group, you will play a key role in developing, supporting, and enhancing IT service management applications on the ServiceNow platform. Your focus will be on scripting, configuration, and integration across various ServiceNow applications and plugins to improve IT service management solutions. You will also contribute to deploying new functionality, including emerging ServiceNow capabilities, and participate in agile ceremonies with the team.


Your Responsibilities



  • Design and implement REST APIs to improve IT service management solutions
  • Develop and deploy new features, including predictive intelligence and performance analytics
  • Collaborate with a cross-functional team of engineers, architects, and analysts to prioritize and deliver work each sprint
  • Contribute to solution design, troubleshooting, training, documentation, and support activities
  • Stay up-to-date with ServiceNow innovations and industry best practices

Requirements



  • 6+ years of experience developing IT service management solutions on the ServiceNow platform
  • Subject matter expertise and hands-on experience with IT service management applications
  • Preferred: ServiceNow certifications, such as Certified Application Developer or Certified Implementation Specialist
  • Proficiency in JavaScript, business rules, client scripts, reporting, dashboards, access control, and performance analytics

You Will Work With


You will work closely with the product owner and scrum lead, contributing to solution design and prioritizing tasks for each sprint. You will report to the ServiceNow Chapter Lead and engage with stakeholders across the business to ensure solutions meet the needs of various teams and functions.



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