Global IT Platform Engineer Manager

2 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time
ITSM Solutions Developer

As a skilled ITSM solutions developer, you will be responsible for developing, supporting, and enhancing ITSM applications on the ServiceNow platform. You will focus on scripting, configuration, and integration across a wide range of ServiceNow applications and plugins to improve ITSM solutions, such as Incident, Problem, Change, Request, Service Catalog, Knowledge, and more.

You will work closely with a high-performing team of engineers, administrators, and architects to prioritize and deliver work each sprint. Your main focus will be on development, but you will also contribute to solution design, troubleshooting, training, documentation, and support activities that ensure the continued success of the platform.

Key Responsibilities
  • Develop and implement ITSM solutions on the ServiceNow platform
  • Configure and integrate ServiceNow applications and plugins
  • Collaborate with cross-functional teams to prioritize and deliver work
  • Contribute to solution design, troubleshooting, and support activities
Requirements
  • 6+ years of experience developing ITSM solutions on the ServiceNow platform
  • Subject matter expertise and hands-on experience with ITSM applications
  • Preferred: ServiceNow certifications, such as Certified Application Developer or Certified Implementation Specialist
  • Proficiency in JavaScript, business rules, client scripts, reporting, dashboards, access control, performance analytics, and workspaces


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