Global IT Platform Development Manager

3 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time
KEY RESPONSIBILITIES

You will be responsible for developing, supporting, and enhancing ITSM applications on the ServiceNow platform. This will involve scripting, configuration, and integration across a wide range of ServiceNow applications and plugins to improve ITSM solutions, such as Incident, Problem, Change, Request, Service Catalog, Knowledge, and more.

As a platform engineer, you will work with a high-performing team of engineers, administrators, and architects. You'll participate in agile ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver work each sprint. Your main focus will be on development, but you will also contribute to solution design, troubleshooting, training, documentation, and support activities that ensure the continued success of the platform.

REQUIRED SKILLS
  • You are proactive and look for opportunities to improve existing processes, driving value and efficiency in platform development.
  • You are skilled at troubleshooting, capable of diagnosing and resolving complex technical issues quickly and effectively.
  • You have a collaborative mindset and excel at building strong relationships with stakeholders, team members, and cross-functional teams.
  • You embrace agile methodologies, enjoying fast-paced environments where you can contribute to sprints, deliverables, and iterative improvements.
  • You are always learning, seeking out opportunities to expand your ServiceNow expertise and stay current with platform innovations and industry best practices.
REQUIRED EXPERIENCE AND QUALIFICATIONS
  • 6+ years of experience developing ITSM solutions on the ServiceNow platform.
  • Subject matter expertise and hands-on experience with ITSM applications.
  • Preferred: ServiceNow certifications, such as Certified Application Developer or Certified Implementation Specialist.
  • Proficiency in JavaScript, business rules, client scripts, reporting, dashboards, access control, performance analytics, and workspaces.
  • Experience designing and implementing REST APIs is a plus.


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