Global IT Platform Engineer Manager

3 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time
ITSM Solutions Developer

You will be responsible for developing, supporting, and enhancing ITSM applications on the ServiceNow platform. In this role, you will focus on scripting, configuration, and integration across a wide range of ServiceNow applications and plugins to improve ITSM solutions, such as Incident, Problem, Change, Request, Service Catalog, Knowledge, and more. You will also help deploy new functionality, including new workspaces, predictive intelligence, performance analytics, UI builder, and other emerging ServiceNow capabilities.

As a platform engineer, you will work with a high-performing team of engineers, administrators, and architects. You'll participate in our agile ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver work each sprint. Your main focus will be on development, but you will also contribute to solution design, troubleshooting, training, documentation, and support activities that ensure the continued success of the platform.

Key Responsibilities
  • Develop, support, and enhance ITSM applications on the ServiceNow platform
  • Focus on scripting, configuration, and integration across a wide range of ServiceNow applications and plugins
  • Deploy new functionality, including new workspaces, predictive intelligence, performance analytics, UI builder, and other emerging ServiceNow capabilities
  • Collaborate with the product owner, scrum lead, and analysts to prioritize and deliver work each sprint
  • Contribute to solution design, troubleshooting, training, documentation, and support activities
Requirements
  • 6+ years of experience developing ITSM solutions on the ServiceNow platform
  • Subject matter expertise and hands-on experience with ITSM applications
  • Preferred: ServiceNow certifications, such as Certified Application Developer or Certified Implementation Specialist
  • Proficiency in JavaScript, business rules, client scripts, reporting, dashboards, access control, performance analytics, and workspaces
  • Experience designing and implementing REST APIs is a plus


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