Global Growth Expert

3 weeks ago

Delhi, Delhi, India InOrg Global Full time
About InOrg Global

InOrg Global empowers organizations to achieve global competitiveness through the seamless integration of talent, technology, and strategic capabilities.

Job Title: Global Growth Expert

We are seeking a highly skilled Global Growth Expert to join our team at InOrg Global. As a key strategic role, this individual will be responsible for driving customer success and growth by providing market-leading service and ensuring that our clients receive maximum value and a seamless experience.

Key Responsibilities:
  • Build strong, credible relationships with our clients by supporting them to optimize and maximize their return on investment (ROI) from our offering.
  • Act as the 'voice of the customer' internally and use this valuable feedback/insights to drive the customer experience.
  • Develop and maintain a deep understanding of our customer's business drivers and recruitment goals to steer activities to align with these.
  • Monitor and measure customer satisfaction (CSAT) and take proactive action to remedy any concerns.
  • Continually improve the knowledge of both InOrg offerings and the customer's business/industry to ensure that you are delivering the best possible service.
  • Communicate ROI and recommendations to our clients enabling growth and renewal.
  • Internal stakeholder management: coordinating the service provided by sales, marketing, finance, and delivery teams.
  • Drive efficiency in our client relationships and demonstrate a tenacious spirit that is adaptable, doesn't accept the status quo and won't allow the current landscape to be a blocker to driving long-term customer value.
Requirements:
  • Proactive, positive, self-starter and team player with a skill of continually improving processes.
  • Ability to work remotely in a team-based, collaborative environment and a passion for contributing towards organizational growth.
  • Capability to communicate brand/products effectively and clearly both cross-functionally (sales, delivery, marketing) and to external customers over multiple media.
  • Track record of working in a customer-facing environment and developing/driving initiatives to ensure or improve upon a customer's ROI with our services.
  • Ability to lead by example having good project management skills.
  • Excellent presentation and meeting facilitation skills including small to medium groups.
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high-level customer satisfaction and retention in a fast-paced environment.
  • Proven work experience as a customer success manager or similar role.

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