Inbound Outbound Call Centre Supervisor
2 weeks ago
In this role, you will be responsible for managing the entire floor operations of CATI processes, including allocating daily tasks, managing logins, attendance, and leave schedules. You will also conduct daily briefings and oversee dialer operations to ensure a smooth workflow.
Company OverviewDhruv Research is a leading market research firm in India, dedicated to providing innovative solutions to clients across various sectors. We are committed to delivering high-quality services that meet the evolving needs of our clients.
Key Skills- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of CRM systems and report generation.
- Experience in CATI/telephonic market surveys.
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