Dialer Support Specialist

1 day ago


Noida, Uttar Pradesh, India Mezash Private Limited Full time

We are seeking a highly skilled Dialer Support Specialist to join our team at Mezash Private Limited in Noida. This is an urgent hiring, and we need someone who can start immediately.

Job Description

Dialer Operations Management

The successful candidate will oversee the operation and maintenance of the dialer system used in the contact center. This includes ensuring that the dialer system is configured properly and running smoothly to optimize contact center efficiency.

Dialing Strategy and Optimization

Our ideal candidate will be responsible for developing and implementing dialing strategies that maximize contact center productivity and efficiency.

Campaign Management

The selected individual will manage outbound dialing campaigns and their associated parameters, such as dialing lists, scripting, call dispositions, and call routing rules.

Performance Monitoring and Reporting

This role involves monitoring dialer performance and campaign metrics to identify trends, patterns, and areas for improvement.

Compliance and Regulatory Adherence

The successful candidate will ensure compliance with applicable regulations and guidelines, such as TCPA (Telephone Consumer Protection Act) and DNC (Do-Not-Call) regulations.

Dialer System Administration

This includes handling the administration and configuration of the dialer system, managing dialer settings, maintaining call lists, importing/exporting data, and overseeing system integrations with other contact center tools and technologies.

Training and Development

The selected individual will provide training and support to contact center agents and supervisors on dialer system usage, campaign management, and compliance requirements.

Vendor Management

This role involves interacting with dialer system vendors or service providers, participating in vendor evaluations, contract negotiations, and performance monitoring.

Continuous Improvement

The successful candidate will drive continuous improvement initiatives to enhance dialer system functionality, campaign performance, and overall contact center operations.

Qualifications:

  • Bachelors degree in a related field (preferred).
  • 6-10 years of experience in call centre management, automation or a similar role.
  • Proficiency in using dialer software and call centre technologies.
  • Strong knowledge of compliance regulations, including TCPA and DNC rules.
  • Excellent communication, leadership, and problem-solving skills.
  • Analytical mindset and the ability to make data-driven decisions.


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