Dialer Support Specialist
1 day ago
We are seeking a highly skilled Dialer Support Specialist to join our team at Mezash Private Limited in Noida. This is an urgent hiring, and we need someone who can start immediately.
Job DescriptionDialer Operations Management
The successful candidate will oversee the operation and maintenance of the dialer system used in the contact center. This includes ensuring that the dialer system is configured properly and running smoothly to optimize contact center efficiency.
Dialing Strategy and Optimization
Our ideal candidate will be responsible for developing and implementing dialing strategies that maximize contact center productivity and efficiency.
Campaign Management
The selected individual will manage outbound dialing campaigns and their associated parameters, such as dialing lists, scripting, call dispositions, and call routing rules.
Performance Monitoring and Reporting
This role involves monitoring dialer performance and campaign metrics to identify trends, patterns, and areas for improvement.
Compliance and Regulatory Adherence
The successful candidate will ensure compliance with applicable regulations and guidelines, such as TCPA (Telephone Consumer Protection Act) and DNC (Do-Not-Call) regulations.
Dialer System Administration
This includes handling the administration and configuration of the dialer system, managing dialer settings, maintaining call lists, importing/exporting data, and overseeing system integrations with other contact center tools and technologies.
Training and Development
The selected individual will provide training and support to contact center agents and supervisors on dialer system usage, campaign management, and compliance requirements.
Vendor Management
This role involves interacting with dialer system vendors or service providers, participating in vendor evaluations, contract negotiations, and performance monitoring.
Continuous Improvement
The successful candidate will drive continuous improvement initiatives to enhance dialer system functionality, campaign performance, and overall contact center operations.
Qualifications:
- Bachelors degree in a related field (preferred).
- 6-10 years of experience in call centre management, automation or a similar role.
- Proficiency in using dialer software and call centre technologies.
- Strong knowledge of compliance regulations, including TCPA and DNC rules.
- Excellent communication, leadership, and problem-solving skills.
- Analytical mindset and the ability to make data-driven decisions.
-
Dialer Support Specialist
3 weeks ago
Noida, Uttar Pradesh, India ICCS Full timeDialer Support Role OverviewAt ICCS, we are seeking a skilled Dialer Support Specialist to ensure the efficient operation of our outbound dialer systems. This key role involves monitoring and analyzing dialer output data to identify potential problems and issues.Key ResponsibilitiesMonitor and analyze dialer output data to identify potential problems and...
-
Dialer Support Specialist
1 month ago
Noida, Uttar Pradesh, India Cyfuture Full timeJob Title: Dialer Support SpecialistJob Summary:We are seeking a highly skilled Dialer Support Specialist to join our team at Cyfuture. The successful candidate will be responsible for providing technical support and collaboration on dialer development projects.Key Responsibilities:Partner with the Infrastructure team on server maintenance, enhancements, and...
-
Dialer Support Engineer
4 weeks ago
Noida, Uttar Pradesh, India Cyfuture Full timeJob Title: Dialer Support SpecialistJob Description:At Cyfuture, we're looking for a skilled Dialer Support Specialist to join our team. The successful candidate will be responsible for providing technical support for our dialer systems, collaborating with the infrastructure team on server maintenance and development, and integrating the VoIP platform with...
-
Dialer Operations Specialist
4 weeks ago
Noida, Uttar Pradesh, India Astra Global Full timeAt Astra Global, we are seeking a skilled Dialer Operations Specialist to join our team.Key Responsibilities:Upload and download campaign filesMonitor dialer performance to maintain idle and abandoned thresholdsTrack campaign-level metricsAdminister dialer services and call routingRequirements:Proficiency in MS Excel and dialer administrationMinimum 1-year...
-
Dialer Operations Specialist
2 days ago
Noida, Uttar Pradesh, India Mezash Private Limited Full timeWe are seeking an experienced Dialer Operations Specialist to join Mezash Private Limited in Noida. This is a challenging role that requires expertise in dialer system management, campaign optimization, and compliance adherence.Key Responsibilities:Develop and implement dialing strategies to maximize contact center productivityManage outbound dialing...
-
Dialer Operations Specialist
4 weeks ago
Noida, Uttar Pradesh, India ICCS Full timeJob Description for Dialer Administrator at ICCSAt ICCS, we are seeking an experienced Dialer Administrator to join our team.Key Responsibilities:Ensure and document outbound dialer activityAnalyse dialer output data to identify potential problems and issuesCreate and update dialing campaigns, filter, list strategies and reportsMonitor and adjust the...
-
Dialer Operations Specialist
1 month ago
Noida, Uttar Pradesh, India ICCS Full timeJob Title: Dialer AdministratorJob Summary:We are seeking a highly skilled Dialer Administrator to join our team at ICCS. The successful candidate will be responsible for ensuring the smooth operation of our outbound dialing system, analyzing data to identify potential issues, and creating and updating dialing campaigns.Key Responsibilities:Ensure the dialer...
-
WFM Executive
2 weeks ago
Noida, Uttar Pradesh, India Astra Global Full timeJob Description: We are seeking a highly skilled Dialer Operations Specialist to join our team at Astra Global. As a Dialer Operations Specialist, you will be responsible for the efficient and effective running of our dialing platform.Key Responsibilities:• Upload and download campaign files in a timely manner• Monitor dialer performance in real-time to...
-
Noida, Uttar Pradesh, India Astra Global Full timeJob Title: WFM Executive for Dialing PlatformAstra Global seeks a skilled WFM Executive to administer our dialing platform, ensuring efficient and effective dialer operations.Responsibilities:Campaign files upload and downloadReal-time monitoring of dialer to maintain idle and abandoned calls under thresholdCampaign level monitoringSetting up services and...
-
Senior IT Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India Adroit Synergies Pvt. Ltd. Full timeKey Responsibilities:• Provide technical support for Active Directory, Group Policies, and Microsoft networking technologies.• Set up user accounts and create groups.• Recommend upgrades, patches, and new applications.• Configure email setup in Outlook.• Troubleshoot technical issues and maintain effective client communication.• Manage dialer...
-
Debt Recovery Specialist
4 weeks ago
Noida, Uttar Pradesh, India INTINERI INFOSOL PRIVATE LIMITED Full timeJob Title: Debt Recovery SpecialistJob Description:We are seeking a skilled Debt Recovery Specialist to join our team at INTINERI INFOSOL PRIVATE LIMITED. As a key member of our team, you will be responsible for collecting debts from clients in the US market.Key Responsibilities:Collect debts from clients in the US marketUtilize knowledge of US 3rd Party...
-
IT Systems Manager
3 weeks ago
Noida, Uttar Pradesh, India Adroit Synergies Pvt. Ltd. Full timeJob Title: Technical Support Specialist - Microsoft TechnologiesWe are seeking a highly skilled Technical Support Specialist to join our team at Adroit Synergies Pvt. Ltd. The successful candidate will have a strong background in Microsoft technologies, including Active Directory, Group Policies, and networking.Key Responsibilities:Setting up accounts for...
-
IT Support Specialist
3 weeks ago
Noida, Uttar Pradesh, India Escalent Full timeIT Support SpecialistAt Escalent, we're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing front-line support for our products and services. This will include managing support requests, implementing changes, working on projects, and handling problems. You will be the first point of...
-
US Debt Recovery Specialist
3 weeks ago
Noida, Uttar Pradesh, India INTINERI INFOSOL PRIVATE LIMITED Full timeJob Overview: We are seeking a highly skilled US Debt Recovery Specialist to join our team at INTINERI INFOSOL PRIVATE LIMITED. As a key member of our debt collection team, you will be responsible for recovering debts from clients in the US market.About the Role:International calling and debt collection experienceKnowledge of US 3rd Party collections...
-
Technical Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India Infogain Full timeJob Title: Technical Support SpecialistJob Summary:At Infogain, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, resolving issues, and ensuring a high level of customer satisfaction.Responsibilities:Provide technical...
-
Customer Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeJob Title: Customer Support SpecialistWe are seeking a passionate and ambitious Customer Support Specialist to join our team at MyOperator. As a Customer Support Specialist, you will be responsible for providing exceptional customer service through various communication channels, including calls, emails, and chats.Key Responsibilities:Develop a foundational...
-
Technical Support Specialist
1 month ago
Noida, Uttar Pradesh, India Renovision Automation Services Pvt. Ltd Full timeJob Title: Technical Support SpecialistWe are seeking a dedicated and experienced Technical Support Specialist to provide exceptional technical support to our end-users. As a Technical Support Specialist, you will be responsible for resolving a wide range of technical issues related to hardware, software, and network connectivity.Key...
-
Financial Recovery Specialist
4 weeks ago
Noida, Uttar Pradesh, India Support Star Corporate Services Pvt Ltd Full timeSupport Star Corporate Services Pvt Ltd is seeking an experienced and skilled Financial Recovery Specialist to manage collections and resolve account discrepancies. This role will involve reviewing and processing customer refunds, supervising assigned accounts, and developing effective repayment plans to ensure timely payments.Key Responsibilities:Identify...
-
Operations Support Specialist
1 month ago
Noida, Uttar Pradesh, India MyOperator Full timeJob Title: Operations Support SpecialistWe are seeking a highly skilled Operations Support Specialist to join our team at MyOperator. As an Operations Support Specialist, you will play a critical role in supporting our day-to-day activities related to telecom and data center operations.Key Responsibilities:Deal with telecom operators for the procurement and...
-
Operations Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeJob Title: Operations Support SpecialistJob Summary:We are seeking a skilled Operations Support Specialist to join our team at MyOperator. As an Operations Support Specialist, you will be responsible for providing support in the day-to-day activities related to telecom and other vendors with whom our department is working. Your key responsibilities will...