Workforce Management and Dialer Administration Specialist

At Astra Global, we are seeking a skilled Dialer Operations Specialist to join our team.Key Responsibilities:Upload and download campaign filesMonitor dialer performance to maintain idle and abandoned thresholdsTrack campaign-level metricsAdminister dialer services and call routingRequirements:Proficiency in MS Excel and dialer administrationMinimum 1-year...

Job Description: We are seeking a highly skilled Dialer Operations Specialist to join our team at Astra Global. As a Dialer Operations Specialist, you will be responsible for the efficient and effective running of our dialing platform.Key Responsibilities:• Upload and download campaign files in a timely manner• Monitor dialer performance in real-time to...

Job Description for Dialer Administrator at ICCSAt ICCS, we are seeking an experienced Dialer Administrator to join our team.Key Responsibilities:Ensure and document outbound dialer activityAnalyse dialer output data to identify potential problems and issuesCreate and update dialing campaigns, filter, list strategies and reportsMonitor and adjust the...

Job Title: Dialer AdministratorJob Summary:We are seeking a highly skilled Dialer Administrator to join our team at ICCS. The successful candidate will be responsible for ensuring the smooth operation of our outbound dialing system, analyzing data to identify potential issues, and creating and updating dialing campaigns.Key Responsibilities:Ensure the dialer...

Dialer Support Role OverviewAt ICCS, we are seeking a skilled Dialer Support Specialist to ensure the efficient operation of our outbound dialer systems. This key role involves monitoring and analyzing dialer output data to identify potential problems and issues.Key ResponsibilitiesMonitor and analyze dialer output data to identify potential problems and...

Job Title: Dialer Support SpecialistJob Summary:We are seeking a highly skilled Dialer Support Specialist to join our team at Cyfuture. The successful candidate will be responsible for providing technical support and collaboration on dialer development projects.Key Responsibilities:Partner with the Infrastructure team on server maintenance, enhancements, and...

Job Title: Dialer Support SpecialistJob Description:At Cyfuture, we're looking for a skilled Dialer Support Specialist to join our team. The successful candidate will be responsible for providing technical support for our dialer systems, collaborating with the infrastructure team on server maintenance and development, and integrating the VoIP platform with...

Dialer Operations ManagementWe are seeking a skilled Dialer Operations Manager to oversee the operation and maintenance of our dialer system. The ideal candidate will ensure the dialer system is configured properly and running smoothly to optimize contact center efficiency.Dialing Strategy and OptimizationThe successful candidate will be responsible for...

Job Summary:As a key member of the iQor team, the Workforce Management Specialist will be responsible for ensuring that resources are effectively allocated to meet client forecasted call volume while maintaining high levels of quality and efficiency. This role requires strong analytical and problem-solving skills, as well as the ability to communicate...

At iQor, we are seeking a talented Workforce Management Analyst II to join our team. As a Workforce Management Analyst II, you will play a key role in ensuring that our contact center operations run smoothly and efficiently.About the RoleThis is a challenging and rewarding opportunity for a skilled professional to develop and implement workforce management...

Job Summary:As a key member of the iQor team, the Workforce Management Director will be responsible for ensuring that resources are effectively allocated to meet client forecasted call volume while achieving internal and financial KPI targets. This role will also oversee various administrative duties to guarantee accurate reporting, reporting structures, and...

Job Summary:We are seeking a seasoned Senior Workforce Planning Manager to lead our workforce management team at iQor. As a key member of our operations team, you will be responsible for developing and implementing strategies to ensure that our resources are aligned with client forecasted call volume, while meeting internal and financial KPI targets.About...

About the Role:This position is responsible for providing accurate schedules based on call volume patterns, attrition rates, and contact center productivities. The ideal candidate will be able to make decisions on behalf of Operations to adjust staffing due to unexpected changes in call volume or additional requirements from the client. They will work...

Job Summary: iQor is seeking an experienced Workforce Management Director to lead our workforce optimization efforts. This role is responsible for ensuring adequate staffing resources are planned to handle forecasted call volume while meeting client, internal, and financial KPI targets.Key Responsibilities:Develop and maintain training plans to ensure...

Job Summary:The Workforce Forecasting and Planning Analyst plays a critical role in ensuring the company's strategic goals are met through effective forecasting, capacity planning, and collaboration. This position is responsible for developing and maintaining accurate forecasts of contact volume, productivity, and capacity, as well as providing leadership...

Please find the JD below :We are seeking a highly motivated and well-spoken Business Consultant to join our team at Intellicus Technologies.This role is focused on Workforce Management (WFM) and requires a minimum of 5 years of experience in WFM roles, covering all stages of forecasting, capacity planning, rostering, and scheduling.The ideal candidate will...

About the RoleThe Workforce Management Analyst III is a critical member of our team, responsible for developing and implementing strategic workforce plans to drive business growth and excellence. This role requires a deep understanding of contact center operations and a talent for analyzing complex data to inform forecasting and scheduling decisions.Key...

Job Summary:As a key member of the iQor team, the Senior Manager Workforce Management will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position requires strong leadership and analytical skills to manage various administrative duties and ensure...

Job Summary:iQor is seeking a highly motivated and experienced Senior Manager Workforce Management to join our team. As a Senior Manager Workforce Management, you will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets.Responsibilities:Develop and implement...

About the RoleiQor is seeking an experienced Workforce Management Director to lead our team in delivering exceptional customer experiences. This critical role involves ensuring that resources are allocated effectively to meet client forecasted call volume while meeting key performance indicators (KPIs).Key ResponsibilitiesForecasting and Scheduling: Develop...