Dialer Operations Specialist
1 day ago
We are seeking an experienced Dialer Operations Specialist to join Mezash Private Limited in Noida. This is a challenging role that requires expertise in dialer system management, campaign optimization, and compliance adherence.
Key Responsibilities:
- Develop and implement dialing strategies to maximize contact center productivity
- Manage outbound dialing campaigns, including configuration of dialing lists, scripting, call dispositions, and call routing rules
- Maintain compliance with regulations such as TCPA and DNC
- Monitor dialer performance and campaign metrics to identify trends and areas for improvement
Requirements:
- 6-10 years of experience in call centre management, automation, or a similar role
- Proficiency in using dialer software and call centre technologies
- Strong knowledge of compliance regulations
- Excellent communication, leadership, and problem-solving skills
Estimated Salary: ₹2,500,000 - ₹4,500,000 per annum, depending on experience.
About Mezash Private Limited: We are a dynamic organization committed to delivering exceptional customer experiences. Our dialer operations team plays a critical role in driving business growth and ensuring compliance with regulatory requirements.
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