Dialer Operations Specialist

1 day ago


Noida, Uttar Pradesh, India Mezash Private Limited Full time

We are seeking an experienced Dialer Operations Specialist to join Mezash Private Limited in Noida. This is a challenging role that requires expertise in dialer system management, campaign optimization, and compliance adherence.

Key Responsibilities:

  • Develop and implement dialing strategies to maximize contact center productivity
  • Manage outbound dialing campaigns, including configuration of dialing lists, scripting, call dispositions, and call routing rules
  • Maintain compliance with regulations such as TCPA and DNC
  • Monitor dialer performance and campaign metrics to identify trends and areas for improvement

Requirements:

  • 6-10 years of experience in call centre management, automation, or a similar role
  • Proficiency in using dialer software and call centre technologies
  • Strong knowledge of compliance regulations
  • Excellent communication, leadership, and problem-solving skills

Estimated Salary: ₹2,500,000 - ₹4,500,000 per annum, depending on experience.

About Mezash Private Limited: We are a dynamic organization committed to delivering exceptional customer experiences. Our dialer operations team plays a critical role in driving business growth and ensuring compliance with regulatory requirements.



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