Customer Support Specialist

3 weeks ago


Noida, Uttar Pradesh, India MyOperator Full time
Job Title: Customer Support Specialist

We are seeking a passionate and ambitious Customer Support Specialist to join our team at MyOperator. As a Customer Support Specialist, you will be responsible for providing exceptional customer service through various communication channels, including calls, emails, and chats.

Key Responsibilities:

  • Develop a foundational understanding of MyOperator's products and services.

  • Assist in providing quick, professional, and accurate responses to customer inquiries, including questions on orders, quotes, product issues, and general inquiries.

  • Support ticket management, ensuring written communication is clear and customer-friendly.

  • Meet personal and team targets by learning to explain the benefits of MyOperator's services and identifying opportunities to add value for clients.



Requirements:

  • Recent graduates in any field with a keen interest in customer support.

  • Strong communication skills and a customer-focused approach.

  • Basic organizational and time-management skills.

  • Willingness to learn negotiation and client interaction techniques.

  • Ability to work from the office (WFO) in Noida Sector 2.

  • Availability for a rotational shift schedule.



Benefits:

  • Device reimbursement

  • Opportunity for full-time conversion based on performance



Education:
Graduate

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