Customer Support Specialist

1 month ago


Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time
Job Description

Overview:

At Shining Stars Institution & Travels, we are dedicated to delivering exceptional customer service and creating unforgettable experiences for our clients.

Salary:$ 50000 - $70000 per annum (dependent on experience)

Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team. The successful candidate will be responsible for overseeing the customer service process, resolving customer complaints, conducting quality assurance surveys, and providing excellent product knowledge to enhance customer support.

Responsibilities:

  • Provide top-notch customer service via phone, ensuring a desirable and shareable experience for all clients
  • Conduct quality assurance surveys with customers and provide feedback to staff members
  • Establish a positive rapport with all clients and customers
  • Interact with customers to ensure they have a positive experience
  • Possess excellent product knowledge to enhance customer support

Requirements:

  • Any 12th pass out with excellent English communication skills
  • Must be fluent in English
  • Good communication and thought process
  • Must be comfortable working from an office environment

About Us:

Shining Stars Institution & Travels is committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.



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