Customer Support Specialist
2 days ago
Job Description
- We are seeking a highly skilled Customer Support Specialist to handle banking related queries of our customers via call.
- The ideal candidate should possess excellent communication skills in Hindi and English, with added advantage if they speak any one of the following languages: Telugu, Kannada, or Malayalam.
- A basic understanding of customer support roles and responsibilities is essential for this position.
- The incumbent will be responsible for handling customer issues and resolving them in a timely and efficient manner.
Key Responsibilities:
- Respond to customer inquiries and resolve their issues via phone calls.
- Maintain accurate records of customer interactions.
- Work collaboratively with other teams to ensure seamless customer service experience.
- Stay up-to-date with product knowledge and services to provide informed solutions to customers.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Basic knowledge of customer support principles and practices.
- Strong problem-solving and analytical skills.
What We Offer:
- A competitive salary package of ₹25,000 - ₹35,000 per month, based on experience.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A collaborative and dynamic work environment that fosters growth and innovation.
Location: Our office is located in a convenient and accessible location, making it easy for you to get here.
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