Customer Support Operations Specialist-ICC

2 weeks ago


Noida, Uttar Pradesh, India Iron Systems Full time

Job Summary:

We are seeking a highly skilled Customer Support Operations Specialist to join our team at Iron Systems. As a key member of our customer-focused organization, you will play a vital role in delivering exceptional support services to our customers.

About Us:

Iron Systems is an innovative provider of custom-built computing infrastructure platforms. With over 15 years of experience, we have established ourselves as a trusted partner for customers worldwide.

Key Responsibilities:

  • Manage customer services programs, including the 24x7 Global customer care center, field engineer, and field spare parts management across 70+ countries.
  • Monitor support cases regularly to ensure timely closure in line with Service Level Agreements (SLAs).
  • Coordinate with resources and third-party vendors to meet SLA requirements.
  • Oversee daily operations of the Command Centre.
  • Ensure all assignments are completed on schedule.
  • Maintain accurate records of orders and system updates.
  • Verify outbound paperwork for accuracy and completeness.
  • Track metrics and customer service logs.
  • Perform other duties and special projects as assigned.

Required Skills:

  • Strong verbal and written communication skills.
  • Analytical and problem-solving mindset.
  • Able to work in a fast-paced 24x7 environment with flexibility in shift schedules.

Salary and Benefits:

Our competitive salary package includes a base pay of $45,000 - $60,000 per annum, depending on experience. Additional benefits include health insurance, retirement plans, and opportunities for professional growth.



  • Noida, Uttar Pradesh, India ICCS Full time

    Dialer Support Role OverviewAt ICCS, we are seeking a skilled Dialer Support Specialist to ensure the efficient operation of our outbound dialer systems. This key role involves monitoring and analyzing dialer output data to identify potential problems and issues.Key ResponsibilitiesMonitor and analyze dialer output data to identify potential problems and...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    At Iron Systems, we are seeking a highly skilled Technical Support Expert to join our team. This role will be responsible for providing top-notch end-user support for all applications software, network infrastructure, and computing devices and peripherals.Job DescriptionWe are looking for an individual who is flexible and can work in morning, evening, or...


  • Noida, Uttar Pradesh, India ICCS Full time

    About ICCSICCS is a dynamic and innovative company seeking a highly skilled and motivated Administrative Support Specialist to join our team. This role will provide exceptional administrative support to our MD & CEO, requiring a self-starter who can work well under pressure and prioritize tasks efficiently.Job ResponsibilitiesCalendar Management: Coordinate...


  • Noida, Uttar Pradesh, India ICCS Full time

    Job DescriptionWe are seeking a highly skilled and motivated Desktop Support Specialist to join our team at ICCS. This is an exciting opportunity for someone who is passionate about providing excellent technical support and wants to grow with our organization.About the Role:Provide timely and effective technical assistance to employees, ensuring minimal...


  • Noida, Uttar Pradesh, India ICCS Full time

    Job Title: Network Security SpecialistJob Description:We are seeking a highly skilled Network Security Specialist to join our team at ICCS in Noida. The successful candidate will be responsible for configuring and installing various network devices and services, performing network maintenance and upgrades, and monitoring system performance and...


  • Noida, Uttar Pradesh, India ICCS Full time

    We are seeking an experienced and highly motivated Administrative Support Specialist to join our team at ICCS. This role requires exceptional organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Calendar Management: Coordinate all meetings, including virtual ones, and ensure seamless...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Company Overview:">About Iron Systems:We are an innovative provider of custom-built computing infrastructure platforms, serving customers worldwide for over 15 years. Our comprehensive services include design, engineering, manufacturing, logistics, and global support.">Experience Level: 0-1 YearJob Type: Full-timeWork Schedule: Flexible hours, including...


  • Noida, Uttar Pradesh, India MyOperator Full time

    Job Title: Operations Support SpecialistWe are seeking a highly skilled Operations Support Specialist to join our team at MyOperator. As an Operations Support Specialist, you will play a critical role in supporting our day-to-day activities related to telecom and data center operations.Key Responsibilities:Deal with telecom operators for the procurement and...


  • Noida, Uttar Pradesh, India MyOperator Full time

    MyOperator seeks a highly skilled Operations Support Specialist to support our day-to-day activities related to telecom and data center vendors. As an Operations Support Specialist, you will be responsible for handling internal and external queries, troubleshooting technical issues, and managing resources and vendors. Your excellent oral and written...


  • Noida, Uttar Pradesh, India MyOperator Full time

    Operations Support SpecialistMyOperator is hiring an Operations Support Specialist to support our day-to-day activities related to telecom and data center vendors.Key Responsibilities:Deal with telecom operators for procurement and management of telecom resources and associated tasks.Deal with data center vendors for procurement and management of data center...


  • Noida, Uttar Pradesh, India Genpact Full time

    Job DescriptionWe are seeking a skilled Customer Service Operations Specialist to join our team at Genpact.In this role, you will be responsible for delivering exceptional customer service and support to our clients. You will work closely with cross-functional teams to identify areas requiring operational adaptation and/or improvement.Key...


  • Noida, Uttar Pradesh, India Peplos Jeans Full time

    About the Position:Peplos Jeans is a leading name in men's fashion, offering a wide range of stylish and comfortable apparel. We are committed to delivering excellent service to our customers and are looking for a skilled professional to join our customer support team as a Customer Support Specialist.Key Responsibilities:Customer Support: Respond to customer...

  • Operations Director

    3 weeks ago


    Noida, Uttar Pradesh, India ICCS Full time

    ICCS is looking for an experienced Operations Director to lead our Noida team.Job Overview:The successful candidate will be responsible for building and managing a high-performing team of collections executives, driving collections targets, and ensuring the portfolio is managed efficiently. They will also be responsible for recovery of over dues from the...


  • Noida, Uttar Pradesh, India IMCS Group Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at the IMCS Group.Job Description:The Customer Support Associate will be responsible for providing exceptional customer service and support through various communication channels, including email and chat.Duties and Responsibilities:Answer inquiries by clarifying desired...


  • Noida, Uttar Pradesh, India Genpact Full time

    Job Description:The ideal candidate is a people person who loves proactively resolving customer issues. You will be responsible for converting customers into loyal advocatesMain Responsibilities:Communicate with customers through various channelsProvide accurate information about products, pricing, and availabilityCollaborate with internal departments to...


  • Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time

    Job DescriptionOverview:At Shining Stars Institution & Travels, we are dedicated to delivering exceptional customer service and creating unforgettable experiences for our clients.Salary:$ 50000 - $70000 per annum (dependent on experience)Job Summary:We are seeking a highly skilled Customer Support Specialist to join our team. The successful candidate will be...

  • Operations Director

    2 weeks ago


    Noida, Uttar Pradesh, India ICCS Full time

    ICCS is seeking a highly skilled and experienced Operations Director to join our team in Noida. This is an excellent opportunity for a dynamic professional to lead our operations delivery team and drive business growth.


  • Noida, Uttar Pradesh, India Conduent Business Services Full time

    OverviewWe are seeking a skilled Operational Support Specialist to join our team at Conduent Business Services. As an integral part of our organization, you will play a vital role in delivering mission-critical services and solutions to Fortune 100 companies and governments.ResponsibilitiesPerform tasks based on established procedures with precision and...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job OverviewAt NTT DATA, we are committed to delivering exceptional customer experiences through our innovative solutions. As a Technical Support Specialist - Customer Experience, you will play a vital role in ensuring that our customers receive top-notch support and service.About the RoleWe are seeking an experienced Technical Support Specialist to join our...


  • Noida, Uttar Pradesh, India Testbook Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented CUSTOMER SUPPORT SPECIALIST to join our team at Testbook.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.Key Responsibilities:Customer Interaction: Provide top-notch customer service by...