Customer Service Operations Specialist

1 day ago


Noida, Uttar Pradesh, India Genpact Full time
Job Description

We are seeking a skilled Customer Service Operations Specialist to join our team at Genpact.

In this role, you will be responsible for delivering exceptional customer service and support to our clients. You will work closely with cross-functional teams to identify areas requiring operational adaptation and/or improvement.

Key Responsibilities:

  • Respond to customer queries and concerns in a timely and professional manner
  • Provide support for data collection to enable Recovery of the account for end user
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and call out product bugs
  • Provide excellent customer service to our customers
  • Demonstrate capacity for critical thinking and analysis
  • Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications:

  • Any graduate degree or equivalent with an excellent academic record
  • Meaningful work experience
  • Excellent Interpersonal Skills

We offer a competitive salary of $70,000 - $90,000 per annum, depending on location and experience.



  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Specialist to join our team in Noida, Uttar Pradesh, India. As a Senior Associate, you will be responsible for ensuring the timely and accurate resolution of inbound calls while following established Standard Operating Procedures (SOPs). Your primary goal will be to ensure customer...


  • Noida, Uttar Pradesh, India Genpact Full time

    About GenpactGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job Description: Customer Service Operations SpecialistIn this role, you will be responsible...


  • Noida, Uttar Pradesh, India HCLTech Full time

    The Service Delivery Operations Specialist role at HCLTech involves managing effective communications with internal and external customers. This includes resolving problems/issues efficiently, providing timely responses, and working closely with sales and delivery partners to support reporting requirements.Key ResponsibilitiesContract Management: Ensure...


  • Noida, Uttar Pradesh, India IRROS Consultants Full time

    At IRROS Consultants, we are seeking a highly motivated and organized Customer Support Operations Specialist to join our team.Key Responsibilities:Overseeing the customer service process to ensure timely and effective resolution of customer complaints.Creating and implementing policies and procedures to standardize service delivery.Planning and coordinating...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Overview As a Customer Service Specialist, you will be responsible for coordinating with vendors and their services to cater to the needs of US and international customers. This role also entails timely reporting to management regarding daily, weekly, quarterly, and monthly performance metrics. Company Profile Iron Systems is an innovative company...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    About the RoleWe are seeking a Customer Service Specialist to join our team in Noida, Uttar Pradesh, India. This individual will work on routine and non-routine matters, handling customer inquiries and resolving complex situations.Key ResponsibilitiesResolve customer complaints and issues in a timely and professional manner.Work with customers to understand...


  • Noida, Uttar Pradesh, India Snaphunt Full time

    About SnaphuntSnaphunt is a leading Business Process Outsourcing provider dedicated to delivering performance-driven customer management solutions.About the JobThe estimated annual salary for this position ranges from $45,000 to $65,000, depending on experience and qualifications. Job ResponsibilitiesWe are seeking an experienced Customer Support...


  • Noida, Uttar Pradesh, India Genpact Full time

    Role OverviewWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...


  • Noida, Uttar Pradesh, India Aristocrat Technologies India PL Full time

    A challenging role for a skilled IT professional awaits at Aristocrat Technologies India P/L. As a Technical Operations Specialist - Cloud Services, you will be responsible for ensuring the optimal performance and availability of our Online Gaming platform.Working on a shift-based operation, you will monitor and report incidents, provide second-level...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Summary:We are seeking a highly skilled Customer Support Operations Specialist to join our team at Iron Systems. As a key member of our customer-focused organization, you will play a vital role in delivering exceptional support services to our customers.About Us:Iron Systems is an innovative provider of custom-built computing infrastructure platforms....


  • Noida, Uttar Pradesh, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

    At Vibrant Staffing Solutions PVT LTD, we are seeking an International Customer Service Specialist to join our team.The ideal candidate will have excellent communication skills and be able to handle customer inquiries in a professional and courteous manner.Answer customer calls and respond to inquiries in a timely and efficient manner.Track delivery and...


  • Noida, Uttar Pradesh, India Snaphunt Full time

    The OpportunityWe are seeking a talented Sales Operations Specialist to join our team at Snaphunt, a one-stop solution for travel professionals delivering technology, marketing, and mentorship.Organize data to generate deep customer insights, enhancing sales force productivity and effectiveness.Support the sales team in key planning and operations tasks to...


  • Noida, Uttar Pradesh, India Aeris Full time

    Job OverviewThe Customer Support Operations Assurance Specialist will be responsible for ensuring the correct and proper delivery of Operations Assurance services as specified in the service contracted agreements with Aeris' partners. This role is accountable for delivering Service Level Agreement (SLA) fulfilment.Key Responsibilities:• Assurance of...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Financial Operations SpecialistJob Description:At NTT DATA, we are seeking a highly skilled Financial Operations Specialist to join our team. As a Financial Operations Specialist, you will be responsible for identifying the ownership pattern of customers and the ultimate beneficial owner. You will screen all stakeholders/customers in sanction...


  • Noida, Uttar Pradesh, India Paytm Full time

    Job Summary: We are seeking a highly skilled Service Account Operations Specialist to join our team at Paytm. The successful candidate will be responsible for monitoring and analyzing the performance of our Key accounts, driving merchant activation and GMV for EDC and QR, and handling issue/escalation for Strategic Enterprise accounts. The ideal candidate...


  • Noida, Uttar Pradesh, India Study Group Full time

    About the RoleAs a Customer Service Operations Director, you will play a pivotal role in overseeing and managing Study Group's global customer service operations. Your primary goal will be to ensure seamless transitions, exceptional service delivery, and efficient project execution across all regions.This position requires a skilled leader who can drive...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    About the RoleWe are currently seeking a Customer Support Specialist to join our team in Noida, Uttar Pradesh, India. This is an exciting opportunity for individuals who want to grow with a forward-thinking organization.Job SummaryThis role involves providing high-quality customer support services and acting as an escalation point for less experienced...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team as a Collections Specialist in Noida, Uttar Pradesh, India.This is a fantastic opportunity for individuals who thrive in dynamic environments and possess excellent communication skills.


  • Noida, Uttar Pradesh, India Wipro Full time

    Job DescriptionThe primary purpose of this role is to provide exceptional customer service and operational support by effectively managing client cases, ensuring compliance with regulatory guidelines, and maintaining high-quality service levels. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work...


  • Noida, Uttar Pradesh, India Study Group Full time

    About UsStudy Group is a leading international education provider, dedicated to helping students worldwide achieve their goals and reach their full potential.We offer a range of face-to-face, online, and hybrid study programmes in partnership with top universities, providing students with the resources and guidance they need to succeed. Our global network of...