Service Account Operations Specialist

3 days ago


Noida, Uttar Pradesh, India Paytm Full time

Job Summary: We are seeking a highly skilled Service Account Operations Specialist to join our team at Paytm. The successful candidate will be responsible for monitoring and analyzing the performance of our Key accounts, driving merchant activation and GMV for EDC and QR, and handling issue/escalation for Strategic Enterprise accounts. The ideal candidate will have excellent cross-functional team management skills and be able to seek out ways to automate and simplify manual processes to improve operations productivity.

Key Responsibilities:

  • Monitor and analyze performance of Key accounts
  • Drive merchant activation and GMV for EDC and QR
  • Handle issue/escalation for Strategic Enterprise accounts
  • Cross-functional team management to ensure timely delivery of tasks/requirements
  • Seek out ways to automate and simplify manual processes to improve operations productivity


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