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Service Process Specialist

1 month ago

Noida, Uttar Pradesh, India Fujitsu Full time
Job Description

Service Process Specialist

As a Service Process Specialist at Fujitsu, you will play a critical role in ensuring the effective management of incidents, changes, and problems. Your primary responsibility will be to identify, monitor, and record information related to these events, ensuring that all relevant parties adhere to established processes and procedures.

Key Responsibilities:

  • Monitor and report on the effectiveness of incident, change, and problem management procedures
  • Take ownership of documenting and monitoring adherence to account-related processes
  • Act as a point of escalation and manage processes leading to successful resolution of escalated issues
  • Escalate issues as necessary to deliver required service levels and meet or exceed customer expectations
  • Monitor performance through statistical reporting and analysis
  • Analyze and identify areas of improvement to ensure customer satisfaction
  • Prevent negative trends by properly raising and reacting to performance and progress gaps

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of IT service management principles and practices

What We Offer:

As a Service Process Specialist at Fujitsu, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.