Service Process Specialist

4 weeks ago


Noida, Uttar Pradesh, India Fujitsu Full time

Key Responsibilities:

As a Service Process Specialist at Fujitsu, you will be responsible for responding to contractual incidents, changes, and complaints by identifying, monitoring, and recording information. You will ensure that the Incident / Change / Problem / Knowledge Management process, procedures, and work instructions are adhered to by all relevant parties. Additionally, you will monitor and report on the effectiveness of the Incident / Change / Problem / Knowledge Management procedures and take ownership for documenting and monitoring adherence to all account-related processes.

Key Skills:

ITSM, Process Management, Incident Resolution, Customer Satisfaction, Team Collaboration



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