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Client Services Specialist

4 weeks ago

Noida, Uttar Pradesh, India Conduent Business Services Full time
Job Title: Client Services Specialist

At Conduent Business Services, we are seeking a highly skilled Client Services Specialist to join our team. As a Client Services Specialist, you will play a critical role in delivering exceptional support to our clients, ensuring their e-discovery needs are met with precision and expertise.

Key Responsibilities:
  • Engage with clients to troubleshoot application and data issues, providing timely and effective solutions.
  • Create and manage multiple workspaces across various locations and servers, ensuring seamless operations.
  • Provide advanced-level support to attorneys via email and phone, leveraging expertise in Relativity and other Conduent review platforms.
  • Generate complex reports using front-end functionality, providing valuable insights to clients.
  • Train client attorneys on various review platforms, including Relativity, OmniX, and Viewpoint.
  • Tiff/OCR documents in real-time, utilizing EDD tools to streamline processes.
  • Develop and execute complex searches, manage search indexes, and create search term reports for clients.
  • Run productions with minimal supervision, ensuring timely and accurate delivery.
  • Establish and maintain strong business relationships with clients, serving as the primary point of contact.
  • Accurately log time entries on multiple time tracking tools, ensuring seamless billing and reporting.
Requirements:
  • Knowledge of e-discovery processes and at least one of the following tools: Relativity, Viewpoint, or Omnix.
  • Graduate holding a bachelor's degree.
  • Minimum 4-5 years of experience working as an active part of an e-discovery team.
  • 1-2 years of experience supporting matters in Relativity or Viewpoint platform.
  • Strong technical grasp of technology tools and platform intricacies.
  • Excellent oral and written communication skills.
  • Proven time management skills.
  • Flexible work hours and willingness to work night shifts.
  • Ability to perform under pressure and juggle competing priorities.