ITIL Service Delivery Specialist
1 day ago
At NTT DATA Services, we're passionate about delivering exceptional service to our clients. As an ITIL Service Delivery Specialist, you'll play a critical role in ensuring the seamless delivery of our services.
Key Responsibilities:
- Oversee and facilitate ITIL based service support and technical account management on a 24x7 basis
- Provide training for ITIL and ITSM Tool
- Manage and oversee service delivery processes, including incident management, problem management, request management, change management, service level management, and configuration management
- Coordinate resources, manage client relationships, resolve disputes, and communicate effectively at various levels
We're an equal opportunity employer and value diversity in our workplace. To learn more about our commitment to diversity and inclusion, please visit our website.
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