Service Delivery Associate
2 weeks ago
Key Responsibilities:
As a Service Delivery Associate at Fujitsu, you will be responsible for responding to contractual incidents, service requests, and complaints by identifying, monitoring, and recording information. You will ensure that the Knowledge Management process, procedures, and work instructions are adhered to by all relevant parties. Additionally, you will monitor and report on the effectiveness of the Incident Management procedures and take ownership for documenting and monitoring adherence to all account-related processes.
Key Skills:
• Evaluating incident impact and organizational readiness to limit potential risk
• Supporting the Process Specialist in decisions for Problem ticket and Root cause analysis (RCA)
• Facilitating cross-departmental collaboration necessary for Problem management
• Evaluating and improving the Problem management processes
• Responsible for Service Review Calls with Customer
• Defining KPIs with teams to ensure realization of ROI (Risk, Opportunities, Issues) with adoption and user acceptance
• Responsible to maintain escalation matrix (internal & external)
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Service Delivery Associate
3 weeks ago
Noida, Uttar Pradesh, India Fujitsu Full timeJob Title: Service Delivery AssociateAs a Service Delivery Associate at Fujitsu, you will play a critical role in ensuring the effective management of our services. Your primary responsibility will be to respond to contractual incidents, service requests, and complaints by identifying, monitoring, and recording information.Key Responsibilities:Ensure...
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Service Delivery Associate
3 weeks ago
Noida, Uttar Pradesh, India Fujitsu Full timeJob SummaryAs a Service Delivery Associate at Fujitsu, you will be responsible for leading the incident management process, ensuring that all relevant parties adhere to knowledge management procedures and work instructions. You will monitor and report on the effectiveness of incident management procedures, take ownership of documenting and monitoring...
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Service Delivery Associate
2 weeks ago
Noida, Uttar Pradesh, India Fujitsu Full timeKey Responsibilities: As a Service Delivery Associate at Fujitsu, you will be responsible for responding to contractual incidents, service requests, and complaints by identifying, monitoring, and recording information. You will ensure that the Knowledge Management process, procedures, and work instructions are adhered to by all relevant parties....
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Service Delivery Associate
6 days ago
Noida, Uttar Pradesh, India Fujitsu Full timeIncident Management and Problem SolvingAs a Service Delivery Associate at Fujitsu, you will play a key role in ensuring the effective management of incidents and problems that impact our customers.Key Responsibilities:Respond to contractual incidents, service requests, and complaints by identifying, monitoring, and recording information.Ensure adherence to...
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Service Delivery Specialist
3 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob DescriptionReq ID: 299259 NTT DATA strives to attract exceptional individuals who want to grow with the organization. If you want to be part of an inclusive, adaptable, and forward-thinking team, this might be the opportunity for you.We are currently seeking a Technical Support Expert to join our team in India. The successful candidate will be...
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Service Delivery Specialist
2 days ago
Noida, Uttar Pradesh, India Fujitsu Full timeJob Description for Service Delivery AssociateMandatory Agile SkillsService Process Lead will respond to contractual incidents, service requests, and complaints by identifying, monitoring, and recording information.Ensure the Knowledge Management process, procedures, and work instructions are adhered to by all relevant parties.Monitor and report on the...
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Service Delivery Leader
2 days ago
Noida, Uttar Pradesh, India Fujitsu Full timeAs a key member of the Fujitsu team, the Service Delivery Manager will be responsible for overseeing the delivery of contracted service commitments and driving continual service improvements. This role involves forecasting and managing the account's P&L, balance sheet, and cash, as well as owning service risks, controlling service costs, and improving...
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Service Delivery Manager
3 weeks ago
Noida, Uttar Pradesh, India Fujitsu Full timeService Delivery ManagerAs a Service Delivery Manager at Fujitsu, you will be responsible for overseeing the delivery of contracted service commitments to our customers. This includes forecasting and managing the account P&L, balance sheet, and cash. You will also be accountable for the TCV forecast and actively own service risks, controls service costs, and...
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Service Delivery Director
2 weeks ago
Noida, Uttar Pradesh, India Fujitsu Full timeService Delivery Manager Role SummaryAs a Service Delivery Manager at Fujitsu, you will be responsible for managing service delivery to customer(s) in order to deliver contracted service commitments and continual service improvements. This includes forecasting and management of the account P&L (orders, revenue, and margin), balance sheet, and cash. You may...
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Service Delivery Director
3 weeks ago
Noida, Uttar Pradesh, India Fujitsu Full timeService Delivery ManagerAs a key member of our team, you will be responsible for managing service delivery to our customers, ensuring that we meet our contracted service commitments and continually improve our service standards. Your focus will be on forecasting and managing the account P&L, balance sheet, and cash, as well as owning service risks and...
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Service Delivery Coordinator
3 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timeJob Title: Service Delivery SpecialistAt HCLTech, we are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our Service Delivery team, you will be responsible for coordinating the steady state service delivery to multiple client accounts, promoting the continuous improvement of productivity, service quality, and...
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Service Delivery Coordinator
3 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timeJob Title: Service Delivery SpecialistAt HCLTech, we are seeking a highly skilled Service Delivery Specialist to join our International Operations team. As a key member of our Service Delivery team, you will be responsible for coordinating the steady state service delivery to multiple client accounts, promoting the continuous improvement of productivity,...
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IT Service Delivery Manager
2 days ago
Noida, Uttar Pradesh, India CIS Worldwide Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Service Delivery Manager to join CIS Worldwide Limited.The ideal candidate will have a strong background in IT-related fields, with experience in customer service, leadership, and logistics. They will be responsible for managing a team of engineers, ensuring excellent customer service, project...
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IT Service Delivery Manager
2 weeks ago
Noida, Uttar Pradesh, India CIS Worldwide Limited Full timeCIS Worldwide Limited seeks a skilled Information Technology Service Delivery Manager to lead our team of engineers. The ideal candidate will have a degree in a related field and experience in customer service, leadership, and logistics.Responsibilities:Team Management: Manage and lead a team of engineers to deliver high-quality IT services.Customer Service:...
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Service Delivery Associate
1 week ago
Noida, Uttar Pradesh, India Fujitsu Full timeKey ResponsibilitiesMaintain and improve the Incident Management process, ensuring seamless resolution of contractual incidents, issues, and complaints. Collaborate with the Knowledge Management team to uphold established procedures and work instructions. Monitor and report on the effectiveness of the Incident Management procedures, identifying areas for...
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Service Delivery Coordinator
7 days ago
Noida, Uttar Pradesh, India HCLTech Full timeService Delivery Role OverviewThe ideal candidate will be responsible for coordinating the steady state service delivery to multiple client accounts, promoting the continuous improvement of productivity, service quality, and customer satisfaction.Key Responsibilities:Act as a customer and internal point of contact for assigned contracts.Be responsible for...
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IT Service Delivery Manager
3 weeks ago
Noida, Uttar Pradesh, India Bennett Coleman and Co. Ltd Full timeAbout the PositionWe are seeking a highly skilled IT Service Delivery Manager to join our team at Bennett Coleman and Co. Ltd. The successful candidate will be responsible for providing support for key IT infrastructure initiatives and related IT operation projects.Areas of ResponsibilityThe IT Service Delivery Manager will be responsible for:Providing...
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Support Service Associate
2 weeks ago
Noida, Uttar Pradesh, India Iron Systems Full timeJob Title: Support Service Associate - Vendor ManagementJob Summary:We are seeking a highly organized and detail-oriented Support Service Associate to join our Vendor Management team at Iron Systems. As a Support Service Associate, you will be responsible for managing all stages of requisition activity using VMS technology and in-house portals, adhering to...
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Service Delivery Director
3 weeks ago
Noida, Uttar Pradesh, India Iron Systems Full timeJob Title: Service Delivery Director - EMEA Job Summary: We are seeking an experienced Service Delivery Director to lead our efforts in strengthening client relationships and developing new business opportunities in EMEA. Key Responsibilities: * Direct and oversee Iron Systems Inc.'s efforts to strengthen client relationships and develop new business...
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Customer Service Associate
3 days ago
Noida, Uttar Pradesh, India HELLO MISTRI Full timeJob Title: Customer Service AssociateAbout the Role: Hello Mistri is hiring a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for resolving customer queries over calls and providing end-to-end resolution to customers.Key Responsibilities: Resolve customer queries over callsProvide end-to-end resolution to...