IT Service Delivery Manager
2 weeks ago
We are seeking a highly skilled and experienced IT Service Delivery Manager to join CIS Worldwide Limited.
The ideal candidate will have a strong background in IT-related fields, with experience in customer service, leadership, and logistics. They will be responsible for managing a team of engineers, ensuring excellent customer service, project management, and quality control skills.
Key Responsibilities:
- Team Management: Lead and manage a team of engineers to deliver high-quality IT services.
- Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely manner.
- Project Management: Manage IT projects from initiation to delivery, ensuring they are completed on time, within budget, and to the required quality standards.
- Quality Control: Ensure that all IT services and projects meet the required quality standards, and implement processes to continuously improve service delivery.
Requirements:
- Education: Bachelor's degree in a IT-related field.
- Experience: Proven experience in customer service, leadership, and logistics.
- Skills: Strong IT skills, excellent leadership and customer service skills, and good resource planning skills.
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