Service Delivery Director
4 weeks ago
Service Delivery Manager Role Summary
As a Service Delivery Manager at Fujitsu, you will be responsible for managing service delivery to customer(s) in order to deliver contracted service commitments and continual service improvements. This includes forecasting and management of the account P&L (orders, revenue, and margin), balance sheet, and cash. You may also be accountable for the TCV forecast.
Key Responsibilities
- Owns service risks, controls service costs, and improves productivity for customers and Fujitsu to increase profitability and continually improve cost effectiveness.
- Identifies and defines requirements for new services in conjunction with the customer and ensures such services are professionally introduced and accepted into service.
- Manages internal and external suppliers in a service partnership as one service team.
- Owns the continual improvement of Service Delivery standards and practices.
- Manages the service delivery team delivering to the customer(s), driving development and effectiveness.
- Identifies opportunities for new business and account growth, depending on the size of the account.
Requirements
- Works independently or with the Service Delivery Team or Delivery Executive to develop new business within the account, where appropriate, leading on new business such as renewals.
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