Service Delivery Director

3 weeks ago


Noida, Uttar Pradesh, India Iron Systems Full time
Job Description:

As a Service Delivery Director - EMEA, you will oversee the management and direction of Iron Systems Inc.'s efforts in strengthening client relationships and developing new business opportunities across India, the UK, NL, and the United States. Key responsibilities include effective communication with customers, ensuring 100% adherence to commitments, and driving end-to-end delivery of services from planning to Business as Usual (BAU) operations. Additionally, you will review and monitor delivery performance metrics, achieve the highest level of customer satisfaction, and manage customer expectations. Your goal will be to build long-term relationships with accounts, drive delivery lead sales, and track and close account receivables. You will also act as a liaison between clients and management, provide client consultations, and create customer testimonials. Furthermore, you will ensure customer satisfaction and success, deliver performance ratings on people and process from the customer, and plan and execute Quarterly Business Reviews (QBRs). The ideal candidate will have a minimum of 15–25 years of experience and will be responsible for developing and maintaining long-term relationships with accounts, driving delivery lead sales, and ensuring customer satisfaction and success.



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