Centre Director
3 weeks ago
Centre Director Job Description
VLCC is seeking an experienced and skilled Centre Director to lead our beauty and slimming centre team. As a Centre Director, you will be responsible for driving business profitability, operational efficiency, and customer excellence.
- Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.
- Lead and develop the Centre team to enhance performance, service delivery, and service efficacy.
- Achieve monthly, quarterly, and yearly financial targets (revenue and profit margins) for the Centre.
- Maintain NPS scores above 90%.
- Evaluate and implement effective operational strategies to optimize centre performance.
- Plan and execute sales events in coordination with Corporate.
Key Responsibilities
- Staff Management: Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture.
- Customer Service: Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.
- Operations: Monitor and manage administrative, operational, and technical aspects of the Centre to ensure optimal capacity utilization, individual staff productivity as per VLCC standards, and quality service delivery.
- Financial Management: Achieve monthly, quarterly, and yearly financial targets (revenue and profit margins) for the Centre.
Requirements
- Bachelor's or Master's degree in a relevant field (e.g., Business Administration, Healthcare Management, Nutrition).
- Minimum 5 years of experience in managing beauty clinics or similar establishments, hospitality, or any other service industry.
Benefits
Competitive salary with performance-based incentives, health benefits, and other perks as per company policy.
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