Centre Director

3 weeks ago


Noida, Uttar Pradesh, India VLCC Full time

Centre Director Job Description

VLCC is seeking an experienced and skilled Centre Director to lead our beauty and slimming centre team. As a Centre Director, you will be responsible for driving business profitability, operational efficiency, and customer excellence.

  • Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.
  • Lead and develop the Centre team to enhance performance, service delivery, and service efficacy.
  • Achieve monthly, quarterly, and yearly financial targets (revenue and profit margins) for the Centre.
  • Maintain NPS scores above 90%.
  • Evaluate and implement effective operational strategies to optimize centre performance.
  • Plan and execute sales events in coordination with Corporate.

Key Responsibilities

  • Staff Management: Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture.
  • Customer Service: Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.
  • Operations: Monitor and manage administrative, operational, and technical aspects of the Centre to ensure optimal capacity utilization, individual staff productivity as per VLCC standards, and quality service delivery.
  • Financial Management: Achieve monthly, quarterly, and yearly financial targets (revenue and profit margins) for the Centre.

Requirements

  • Bachelor's or Master's degree in a relevant field (e.g., Business Administration, Healthcare Management, Nutrition).
  • Minimum 5 years of experience in managing beauty clinics or similar establishments, hospitality, or any other service industry.

Benefits

Competitive salary with performance-based incentives, health benefits, and other perks as per company policy.


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