Senior Director of Service Delivery

5 days ago


Noida, Uttar Pradesh, India Iron Systems Full time
Job Title: Senior Director of Service Delivery - EMEA Region

As a seasoned Account or Delivery Director, this role demands strategic leadership and vision in managing and directing key aspects of Iron Systems Inc.'s operations in the EMEA region. Key responsibilities include:

  • Leading client relationship development and maintenance initiatives to drive revenue growth and customer satisfaction.
  • Effective communication with customers to ensure 100% adherence to commitments and drive end-to-end delivery of services from planning to BAU operations.
  • Reviewing and monitoring delivery performance metrics to ensure service levels are consistently met.
  • Driving customer satisfaction through proactive issue resolution and timely escalation when necessary.


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