Senior Director of Service Delivery for EMEA

1 month ago


Noida, Uttar Pradesh, India Iron Systems Full time
Job Overview

As a seasoned professional, you will be responsible for leading Iron Systems' efforts to strengthen client relationships and develop new business opportunities in EMEA. Your expertise will be crucial in driving revenue growth and ensuring exceptional customer satisfaction.

Key Responsibilities

Effective communication with customers to ensure 100% adherence to commitments
End-to-end delivery of services, from planning to operations
Review and monitor delivery performance metrics to ensure service levels are met
Achieve the highest level of customer satisfaction
Manage customer expectations and maintain positive relationships
Develop and maintain long-term relationships with accounts
Drive delivery lead sales and cross-selling
Track and close account receivables
Act as a liaison between clients and management for business execution
Provide client consultations on company products and services
Create happy customers and customer testimonials
Ensure customer satisfaction and success
Delivery performance rating on people and process from the customer
Account health check and publish dashboards
Plan and execute quarterly business reviews
Develop new business opportunities with potential and existing clients to achieve revenue goals
Protect projected revenue, drive GP improvement, and billing as per guidelines without leakages

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