Helpdesk Senior Associate

3 days ago


Noida, Uttar Pradesh, India NTT DATA Full time

Job Title: Helpdesk Senior Associate - ITIL Support Specialist

Job Overview: We are seeking a Helpdesk Senior Associate - ITIL Support Specialist to join our team in Noida, Uttar Pradesh, India.

Key Responsibilities: Manage customer interactions, record reported issues in the ITSM, identify issues, apply fixes, and investigate root causes using internal instructions. Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and email. Participate in a supportive role by acting as a liaison between customers and departments within the organization.

Requirements: Ideally, a university education, preferably a technical degree, or Microsoft certifications. Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications. Experience of providing Hybrid (Office and Remote) IT support is an advantage. Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills. Excellent communication and customer service skills. Fluency in English language.

About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.



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