Helpdesk Senior Associate

2 weeks ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

Role Overview:

We are seeking a highly skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. The ideal candidate will possess a strong background in technical support, with a focus on resolving complex issues related to system configuration, software, and COTS applications.

Key Responsibilities:

  • Perform diagnostics, resolve problems, and implement corrective actions to ensure minimal downtime and optimal system performance.
  • Provide L2 technical guidance to end-users, escalating complex issues to Level 3 Support staff as necessary.
  • Collaborate with onsite vendors and Level 2 and 3 Support staff to resolve problems and service requests.
  • Update ITSM Tool fields upon successful resolution of incidents.
  • Utilize remote tools to enable remote takeover sessions and manage desktop system software.

About NTT DATA Services:

NTT DATA Services is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.



  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job Title: Helpdesk Senior AssociateReq ID: 298048We are seeking an experienced Helpdesk Senior Associate to join our team at NTT DATA Services. As a Helpdesk Senior Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems related to hardware, software, networks, and peripherals.Key...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Helpdesk Senior AssociateJob Summary:We are seeking a skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh (IN), India (IN). As a Helpdesk Senior Associate, you will be responsible for advising and assisting users in solving problems related to hardware, software, networks, and peripherals.Key Responsibilities:Manage customer...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Helpdesk Senior Associate - ITIL Support SpecialistJob Overview: We are seeking a Helpdesk Senior Associate - ITIL Support Specialist to join our team in Noida, Uttar Pradesh, India. Key Responsibilities: Manage customer interactions, record reported issues in the ITSM, identify issues, apply fixes, and investigate root causes using internal...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job Summary:We are seeking a skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. The successful candidate will provide technical support and guidance to end-users, resolving issues related to system configuration, software, and COTS applications.Key Responsibilities:Provide level 2 technical support and guidance to...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    About the RoleNTT DATA Services is seeking a skilled Helpdesk Senior Associate to provide technical support and guidance to our team. The ideal candidate will have a strong background in technical support and be able to troubleshoot complex issues related to system configuration, software, and COTS applications.Key Responsibilities• Provide Level 2...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job Summary:We are seeking a skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. The successful candidate will provide technical support to users, resolving issues related to hardware, software, networks, and peripherals.Key Responsibilities:Manage customer interactions and record reported issues in the IT Service Management...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    About the RoleNTT DATA is seeking a skilled Helpdesk Senior Associate to provide technical guidance and support to our team in Noida, India. As a key member of our IT service desk, you will be responsible for resolving complex technical issues and providing expert-level support to our end-users.Key ResponsibilitiesProvide L2 technical guidance and support to...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job SummaryWe are seeking a skilled Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The successful candidate will provide technical assistance and support to users in solving problems related to hardware, software, networks, and peripherals.Key ResponsibilitiesScreen, diagnose, research, and resolve user issues...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Title: FTE Helpdesk Team LeadJob Summary:Iron Systems is seeking a highly skilled FTE Helpdesk Team Lead to manage a team of FTE helpdesk associates and leads. The successful candidate will be responsible for managing all FTEs across the globe, from onboarding to job management, billing, and offboarding.Key Responsibilities:Manage and train FTE helpdesk...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Title: FTE Helpdesk Team LeadJob Summary: We are seeking a highly skilled FTE Helpdesk Team Lead to manage a team of FTE helpdesk associates and leads.Key Responsibilities:* Manage and train FTE helpdesk team members* Oversee the management of FTEs across the globe* Manage WorkMarket assignments for FTEs and backfills* Drive cross-functional...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job OverviewThe Helpdesk Senior Associate provides technical assistance and support to end-users in solving hardware, software, network, and peripheral issues using available technology and internal processes. The role involves troubleshooting, research, and resolving user problems, documenting service requests, and dispatching orders to support groups for...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job DescriptionReq ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in India. The role involves advising and assisting users over...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    About the Role:We are seeking a skilled Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The successful candidate will be responsible for providing technical guidance and support to our customers, ensuring timely and accurate resolution of online system problems.Key Responsibilities:Provide technical guidance in activities...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job SummaryWe are seeking a skilled Helpdesk Associate - ITIL to join our team at NTT DATA Services.Key ResponsibilitiesLive Dashboard Monitoring - Track and report on service delivery components.Quality Analysis - Conduct analysis on agreed aspects.Trending and In-Depth Analysis - Identify and analyze service delivery trends.Management Information...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Helpdesk Senior AssociateJob Summary:We are seeking a skilled Helpdesk Senior Associate to join our team at NTT DATA. As a Helpdesk Senior Associate, you will be responsible for providing technical support to our clients, troubleshooting issues with Windows and Mac devices, and ensuring that all system problems are resolved in a timely and...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    About the RoleNTT DATA is seeking a skilled Helpdesk Senior Associate - ITIL to join our team in Noida / Bangalore, India. As a key member of our Service Desk team, you will provide technical support to users over the phone/chat/email, resolving issues related to hardware, software, networks, and peripherals.Key ResponsibilitiesManage customer interactions...


  • Noida, Uttar Pradesh, India INVESTORS CLINIC INFRATECH PRIVATE LIMITED Full time

    Job Title: Senior Sales AssociateJob Summary:We are seeking a highly motivated Senior Sales Associate to join our team at INVESTORS CLINIC INFRATECH PRIVATE LIMITED. As a Senior Sales Associate, you will be responsible for generating sales with existing customers and developing opportunities with new customers within assigned territory.Key...


  • Noida, Uttar Pradesh, India exl Full time

    Job Title: Senior Associate OperationsFunction: OperationsReports to: Assistant Manager/Lead Assistant Manager – OperationsLocation: NoidaJob Summary: We are seeking a skilled Senior Associate Operations to join our team at EXL. As a Senior Associate Operations, you will be responsible for resolving disputed account issues, record and process received...


  • Noida, Uttar Pradesh, India TransPerfect Full time

    Job Title: Senior Legal AssociateTransPerfect is seeking a highly skilled Senior Legal Associate to join our team. As a Senior Legal Associate, you will be responsible for evaluating and interpreting electronic documents for relevancy and privilege with utmost care of quality on document review projects.Key Responsibilities:Performing first-line review and...

  • FTE Team Lead

    2 weeks ago


    Noida, Uttar Pradesh, India Iron Systems Full time

    Job Description:Job Summary: We are seeking an experienced FTE Team Lead to manage a team of FTE Helpdesk Associates and Leads.Key Responsibilities:Manage and train FTE Helpdesk Team members.Oversee all FTEs globally, from onboarding to job management, billing, and offboarding.Manage WorkMarket assignments for FTEs and Backfills.Drive cross-functional...