Senior Associate Operations

2 weeks ago


Noida, Uttar Pradesh, India exl Full time

Job Title: Senior Associate Operations

Function: Operations

Reports to: Assistant Manager/Lead Assistant Manager – Operations

Location: Noida

Job Summary: We are seeking a skilled Senior Associate Operations to join our team at EXL. As a Senior Associate Operations, you will be responsible for resolving disputed account issues, record and process received disputes, and determine the appropriate dispute classification.

Key Responsibilities:

  • Resolving disputed account issues.
  • Record and process received disputes.
  • Determine the appropriate dispute classification.
  • Prepare correspondence and follow up with investigation via email and/or fax.
  • Electronically file all documentation according to policy and procedure.
  • Obtain account information and account verification from seller of the account.
  • Serve as liaison between debtors, sellers, and other parties and Company on disputed accounts.

Requirements:

  • Graduate with good Computer literacy.
  • 6 months to 1 year of experience in customer service (preference given in banking industry domestic or international).
  • Strong English Communication skills.
  • Minimum 15 years of education.

What We Offer: We offer a competitive salary and benefits package, as well as opportunities for growth and development.



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