Senior Associate Operations
2 weeks ago
Job Title: Senior Associate Operations
Function: Operations
Reports to: Assistant Manager/Lead Assistant Manager – Operations
Location: Noida
Job Summary: We are seeking a skilled Senior Associate Operations to join our team at EXL. As a Senior Associate Operations, you will be responsible for resolving disputed account issues, record and process received disputes, and determine the appropriate dispute classification.
Key Responsibilities:
- Resolving disputed account issues.
- Record and process received disputes.
- Determine the appropriate dispute classification.
- Prepare correspondence and follow up with investigation via email and/or fax.
- Electronically file all documentation according to policy and procedure.
- Obtain account information and account verification from seller of the account.
- Serve as liaison between debtors, sellers, and other parties and Company on disputed accounts.
Requirements:
- Graduate with good Computer literacy.
- 6 months to 1 year of experience in customer service (preference given in banking industry domestic or international).
- Strong English Communication skills.
- Minimum 15 years of education.
What We Offer: We offer a competitive salary and benefits package, as well as opportunities for growth and development.
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