Helpdesk Senior Associate
5 days ago
Job Title: Helpdesk Senior Associate
Req ID: 298048
We are seeking an experienced Helpdesk Senior Associate to join our team at NTT DATA Services. As a Helpdesk Senior Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems related to hardware, software, networks, and peripherals.
Key Responsibilities:
- Manage customer interactions and record reported issues in the IT Service Management (ITSM) system.
- Identify issues, apply fixes, and investigate root causes using internal instructions.
- Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and email.
- Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance.
- Act as a liaison between customers and departments within the organization to ensure that all online system problems are resolved in an accurate and timely manner.
Requirements:
- University education, preferably a technical degree, or Microsoft certifications.
- Awareness of Microsoft Operating Systems local and hybrid administration and Microsoft Office family applications.
- Experience of providing hybrid IT support is an advantage.
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.
- Excellent communication and customer service skills.
- Fluency in English language.
About NTT DATA Services
NTT DATA Services is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA Services is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
-
Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob Title: Helpdesk Senior AssociateJob Summary:We are seeking a highly skilled Helpdesk Senior Associate to join our team at NTT DATA. As a Helpdesk Senior Associate, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and ensuring that all system problems are resolved in a timely and accurate...
-
Helpdesk Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeHelpdesk Senior AssociateWe are seeking a skilled and experienced Helpdesk Senior Associate to join our team at NTT DATA Services. As a key member of our support team, you will play a vital role in ensuring the highest level of service delivery to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and...
-
Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Title: Helpdesk Senior AssociateJob Summary:We are seeking a skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. As a Helpdesk Senior Associate, you will be responsible for providing technical support to users, troubleshooting issues, and resolving problems related to hardware, software, networks, and peripherals.Key...
-
Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob Title: Helpdesk Senior AssociateJob Summary:We are seeking a highly skilled Helpdesk Senior Associate to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting complex issues, and ensuring that all on-line system problems are resolved in an accurate and timely manner.Key...
-
Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Title: Helpdesk Senior Associate - Mac TroubleshootingJob Summary:NTT DATA Services is seeking a highly skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. As a Helpdesk Senior Associate, you will be responsible for providing technical support and troubleshooting for Mac systems, ensuring seamless operation and resolving...
-
Helpdesk Senior Associate
2 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob Title: Helpdesk Senior AssociateJob Summary:We are seeking a skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh (IN), India (IN). As a Helpdesk Senior Associate, you will be responsible for advising and assisting users in solving problems related to hardware, software, networks, and peripherals.Key Responsibilities:Manage customer...
-
Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Title: Helpdesk Senior AssociateJob Summary:NTT DATA Services is seeking a Helpdesk Senior Associate to provide L1/L1.5 technical guidance in activities associated with identification, prioritization, and resolution of reported problems through phone, email, and chat.Key Responsibilities:Provide technical guidance and support to customers and internal...
-
Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Title: Helpdesk Senior Associate - Mac TroubleshootingJob Summary:NTT DATA Services is seeking a highly skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. The successful candidate will be responsible for providing technical support and troubleshooting for Mac devices, as well as other IT-related issues.Key...
-
Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full time### Job Title: Helpdesk Senior Associate - Mac Troubleshooting Expert ### Job Summary: NTT DATA Services is seeking a skilled Helpdesk Senior Associate - Mac Troubleshooting Expert to join our team in Noida, Uttar Pradesh, India. As a key member of our technical support team, you will be responsible for providing advanced troubleshooting and support for...
-
Helpdesk Senior Associate
7 days ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Summary:We are seeking a skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. The successful candidate will provide technical support and guidance to end-users, resolving issues related to system configuration, software, and COTS applications.Key Responsibilities:Provide level 2 technical support and guidance to...
-
Helpdesk Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Title: Helpdesk AssociateWe are seeking a skilled Helpdesk Associate to join our team in Noida, Uttar Pradesh, India. As a Helpdesk Associate, you will be responsible for providing technical guidance and support to our clients.Key Responsibilities:Provide L1 technical guidance in activities associated with identification, prioritization, and resolution...
-
Helpdesk Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Title: Helpdesk AssociateJob Summary:NTT DATA Services is seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh, India. As a Helpdesk Associate, you will be responsible for providing technical support and guidance to end-users, resolving incidents and problems associated with end-user devices and software, and working with Level 2 and 3...
-
Helpdesk Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob Title: Helpdesk AssociateJob Summary:We are seeking a skilled Helpdesk Associate to join our team in a Grade-5 position in Service Desk. The successful candidate will provide technical guidance and support to customers through phone, email, and chat.Key Responsibilities:Provide L1 technical guidance and support to customersAct as a liaison between...
-
Helpdesk Senior Representative
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Title: Helpdesk Senior RepresentativeJob Summary:We are seeking a skilled Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh, India. As a Helpdesk Senior Representative, you will provide technical guidance and support to our customers, resolving issues and improving their experience.Key Responsibilities:Provide L1 technical guidance...
-
Helpdesk Support Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob Title: Helpdesk AssociateJob Summary:We are seeking a highly skilled and customer-focused Helpdesk Associate to join our Service Desk team. As a Helpdesk Associate, you will be responsible for providing technical guidance and support to our customers through various communication channels.Key Responsibilities:Provide L1 technical support for reported...
-
Helpdesk Senior Associate
1 week ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Summary:We are seeking a skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. The successful candidate will provide technical support to users, resolving issues related to hardware, software, networks, and peripherals.Key Responsibilities:Manage customer interactions and record reported issues in the IT Service Management...
-
Helpdesk Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Title: Helpdesk AssociateJob Summary:We are seeking a highly skilled Helpdesk Associate to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting issues, and implementing corrective actions.Key Responsibilities:Perform diagnostics and resolve problems related to system configuration,...
-
Helpdesk Senior Representative
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeReq ID: 298598 NTT DATA is seeking a skilled Helpdesk Senior Representative to join our team in Noida, India. As a key member of our service desk, you will provide technical guidance and support to customers through various channels.We are looking for a candidate with excellent communication and customer handling skills, who can work effectively in a...
-
Helpdesk Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob DescriptionJob Title: Helpdesk AssociateJob Summary: We are seeking a highly skilled Helpdesk Associate to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting issues, and implementing corrective actions.Key Responsibilities:Provide technical support to end-users via phone, email, or...
-
FTE Helpdesk Team Lead
1 week ago
Noida, Uttar Pradesh, India Iron Systems Full timeJob Title: FTE Helpdesk Team LeadJob Summary:Iron Systems is seeking a highly skilled FTE Helpdesk Team Lead to manage a team of FTE helpdesk associates and leads. The successful candidate will be responsible for managing all FTEs across the globe, from onboarding to job management, billing, and offboarding.Key Responsibilities:Manage and train FTE helpdesk...