Helpdesk Senior Associate

3 weeks ago

Noida, Uttar Pradesh, India NTT DATA Services Full time

Job Title: Helpdesk Senior Associate

Req ID: 298048

We are seeking an experienced Helpdesk Senior Associate to join our team at NTT DATA Services. As a Helpdesk Senior Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems related to hardware, software, networks, and peripherals.

Key Responsibilities:

  • Manage customer interactions and record reported issues in the IT Service Management (ITSM) system.
  • Identify issues, apply fixes, and investigate root causes using internal instructions.
  • Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and email.
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance.
  • Act as a liaison between customers and departments within the organization to ensure that all online system problems are resolved in an accurate and timely manner.

Requirements:

  • University education, preferably a technical degree, or Microsoft certifications.
  • Awareness of Microsoft Operating Systems local and hybrid administration and Microsoft Office family applications.
  • Experience of providing hybrid IT support is an advantage.
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.
  • Excellent communication and customer service skills.
  • Fluency in English language.

About NTT DATA Services

NTT DATA Services is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA Services is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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