Helpdesk Senior Associate
2 weeks ago
NTT DATA Services is seeking a skilled Helpdesk Senior Associate to provide technical support and guidance to our team. The ideal candidate will have a strong background in technical support and be able to troubleshoot complex issues related to system configuration, software, and COTS applications.
Key Responsibilities
• Provide Level 2 technical support and guidance to internal teams and customers
• Troubleshoot and resolve complex technical issues related to system configuration, software, and COTS applications
• Collaborate with Level 1 and Level 3 support teams to resolve incidents and problems
• Utilize remote tools to enable remote takeover sessions and manage desktop system software
• Escalate repeat issues to the appropriate service organization for root cause analysis and resolution
About Us
NTT DATA Services is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
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