Helpdesk Senior Associate

1 week ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

Job Summary:

We are seeking a skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. The successful candidate will provide technical support to users, resolving issues related to hardware, software, networks, and peripherals.

Key Responsibilities:

  • Manage customer interactions and record reported issues in the IT Service Management system.
  • Identify and resolve technical issues using internal instructions and procedures.
  • Provide technical guidance to users on IT policies, capabilities, and limitations.
  • Participate in a supportive role, acting as a liaison between customers and departments within the organization.

Requirements:

  • University education, preferably in a technical field, or Microsoft certifications.
  • Awareness of Microsoft Operating Systems and local administration.
  • Experience in providing IT support is an advantage.
  • Excellent communication and customer service skills.
  • Fluency in English language.

About NTT DATA:

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.



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