Helpdesk Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled Helpdesk Associate - ITIL to join our team at NTT DATA Services.
Key Responsibilities
- Live Dashboard Monitoring - Track and report on service delivery components.
- Quality Analysis - Conduct analysis on agreed aspects.
- Trending and In-Depth Analysis - Identify and analyze service delivery trends.
- Management Information Presentations - Create and present reports on service delivery components.
- Escalation Point - Act as a coach and escalation point for less experienced colleagues.
- Technical Guidance - Provide technical guidance on problem resolution.
- Supportive Role - Act as a liaison between customers and departments.
Requirements
- University Education - Preferably in a technical field or Microsoft certifications.
- Microsoft Operating Systems - Awareness of local and hybrid administration and Microsoft Office applications.
- IT Support Experience - Experience in providing hybrid IT support.
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