Senior Client Solutions Specialist
4 days ago
The Senior Client Solutions Specialist at BrandMuscle is responsible for delivering exceptional day-to-day client experiences on assigned accounts. This role involves the execution of print fulfillment, orders, and project management, ensuring timely and high-quality results. The ideal candidate will have a deep understanding of BrandMuscle's product and service offerings, with the ability to communicate effectively with clients and internal teams.
Responsibilities:
- Manage assigned client accounts, delivering ongoing day-to-day client deliverables and executing print fulfillment, orders, and project management.
- Collaborate with cross-functional departments to set project priorities and deadlines, ensuring effective communication with internal teams and clients.
- Provide problem recognition, research, and resolution, working closely with managers to ensure timely and high-quality results.
- Work closely with clients to understand their objectives and develop effective solutions, leveraging BrandMuscle's product and service offerings.
- Responsible for updating and maintaining client training and knowledge documentation, ensuring seamless onboarding and ongoing support.
- Attend client calls, manage status reports, and provide meeting minutes, ensuring clear communication and alignment with client expectations.
Requirements:
- Print production and/or print fulfillment experience preferred.
- Ability to manage multiple projects in a fast-paced environment.
- Excellent communication and problem-solving skills, with a strong attention to detail and ability to work collaboratively with internal teams.
- Ability to adapt to changing priorities and deadlines, with a flexible work schedule to accommodate client needs.
BrandMuscle:
BrandMuscle is a leading provider of marketing and advertising solutions, dedicated to helping businesses succeed in a rapidly changing market. Our team is passionate about delivering exceptional client experiences, and we're committed to supporting our clients' growth and success.
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