Account Service Senior Specialist
4 weeks ago
Job Title: Account Service Senior Specialist
Job Summary:
We are seeking a highly skilled Account Service Senior Specialist to join our team in Noida, Uttar Pradesh, India. The successful candidate will be responsible for ensuring all projects and IT infrastructure meet objectives on time and on budget by increasing employee adoption and process usage.
Key Responsibilities:
- Administer ongoing system enhancements and future deployments initiated via the support teams and business.
- Lead CAB meetings and pass the required phases of Change requests.
- Monitor success criteria, metrics, milestones, and timelines for deployment of change requests.
- Ensure Change requests are signed off when complete and relevant information is handed to the appropriate technical documentation writers for publication.
- Communicate change management plans to stakeholders to implement strategies through cross-functional teams; identifies and leads opportunities for process improvements.
- Conduct analysis to make recommendations, assess effectiveness, and mitigate risk in the existing change management process.
- Plan change management activities that meet the different needs and values of the individual teams and functions within the business unit.
- Communicate the vision of continuous process improvement (CPI) across the IT organization, define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs), and SLAs.
- Gather feedback from end users to understand how to improve efficiencies when it comes to change management.
- Provide relevant coaching, training, and support to champion change management culture within the organization.
Requirements:
- University Degree in Engineering, Computer Science, or relevant technical degrees.
- 5 years of experience in IT Change Management.
- ITIL Foundation Certification.
- 5 years of working experience in ITSM processes and ServiceNow, specially ServiceNow Change Management module.
- Outstanding communication skills – Written and Verbal, in English.
- Expertise on Microsoft Word, Excel, and PowerPoint.
About NTT DATA:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
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