Senior Customer Service Operations Specialist
2 weeks ago
The primary purpose of this role is to provide exceptional customer service and operational support by effectively managing client cases, ensuring compliance with regulatory guidelines, and maintaining high-quality service levels. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities:
- Cases Management: Acknowledge, track, and prioritize client cases according to SLAs and regulatory requirements.
- Client Communication: Respond to client queries, provide updates on case status, and ensure timely resolution of issues.
- Operational Excellence: Maintain contract and regulatory compliance, update internal tools accurately, and report progress regularly.
Requirements:
- Technical Skills: Proficient in using client tools, internal tracking software, and Microsoft Office applications.
- Business Acumen: Strong understanding of business processes, regulations, and industry standards.
- Soft Skills: Excellent communication, problem-solving, and time management skills.
Salary Information:
Estimated salary for this role is approximately $65,000 per annum, commensurate with experience and qualifications.
Benefits:
- Competitive Salary: Attractive remuneration package including bonuses and incentives.
- Opportunities for Growth: Career advancement opportunities within Wipro's global network.
- Professional Development: Access to training programs, workshops, and conferences to enhance skills and knowledge.
-
Customer Service Operations Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob SummaryWe are seeking a highly skilled Customer Service Operations Specialist to join our team in Noida, Uttar Pradesh, India. As a Senior Associate, you will be responsible for ensuring the timely and accurate resolution of inbound calls while following established Standard Operating Procedures (SOPs). Your primary goal will be to ensure customer...
-
Customer Service Operations Specialist
7 days ago
Noida, Uttar Pradesh, India Genpact Full timeJob DescriptionWe are seeking a skilled Customer Service Operations Specialist to join our team at Genpact.In this role, you will be responsible for delivering exceptional customer service and support to our clients. You will work closely with cross-functional teams to identify areas requiring operational adaptation and/or improvement.Key...
-
Customer Service Operations Specialist
2 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeAbout GenpactGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job Description: Customer Service Operations SpecialistIn this role, you will be responsible...
-
Senior Operations Management Specialist
7 days ago
Noida, Uttar Pradesh, India LEMONPEAK Full timeAbout LEMONPEAKLEMONPEAK is a leading software solutions provider with offices in Chennai and Noida, offering services in software development, international BPO (Telecom Sales), and IT infrastructure management.Role OverviewThis full-time on-site position as Senior Operations Management Specialist at LEMONPEAK in Chennai involves overseeing daily...
-
Service Delivery Operations Specialist
7 days ago
Noida, Uttar Pradesh, India HCLTech Full timeThe Service Delivery Operations Specialist role at HCLTech involves managing effective communications with internal and external customers. This includes resolving problems/issues efficiently, providing timely responses, and working closely with sales and delivery partners to support reporting requirements.Key ResponsibilitiesContract Management: Ensure...
-
Senior Network Operations Specialist
7 days ago
Noida, Uttar Pradesh, India Ericsson Full timeAbout the RoleWe are seeking an experienced Senior Network Operations Specialist to join our team at Ericsson. This is a unique opportunity to leverage your technical expertise and passion for excellence in network operations.Key ResponsibilitiesAct as the single point of contact for customer technical queries, providing timely and effective solutions to...
-
Senior Operations Lead
3 weeks ago
Noida, Uttar Pradesh, India exl Full timeJob SummaryWe are seeking a highly skilled Senior Operations Lead to join our global customer service team at EXL. This is an exciting opportunity for a seasoned professional to take on a leadership role and drive excellence in customer experience.About the RoleAs a Senior Operations Lead, you will be responsible for ensuring that our customer service...
-
Customer Service Specialist
4 weeks ago
Noida, Uttar Pradesh, India Iron Systems Full timeJob Overview As a Customer Service Specialist, you will be responsible for coordinating with vendors and their services to cater to the needs of US and international customers. This role also entails timely reporting to management regarding daily, weekly, quarterly, and monthly performance metrics. Company Profile Iron Systems is an innovative company...
-
Customer Service Specialist
4 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeAbout the RoleWe are seeking a Customer Service Specialist to join our team in Noida, Uttar Pradesh, India. This individual will work on routine and non-routine matters, handling customer inquiries and resolving complex situations.Key ResponsibilitiesResolve customer complaints and issues in a timely and professional manner.Work with customers to understand...
-
Customer Service Operations Specialist
2 weeks ago
Noida, Uttar Pradesh, India Snaphunt Full timeAbout SnaphuntSnaphunt is a leading Business Process Outsourcing provider dedicated to delivering performance-driven customer management solutions.About the JobThe estimated annual salary for this position ranges from $45,000 to $65,000, depending on experience and qualifications. Job ResponsibilitiesWe are seeking an experienced Customer Support...
-
Financial Operations Specialist Senior Associate
4 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Details:We are seeking a skilled Financial Operations Specialist Senior Associate to join our team at NTT DATA Services.This role involves analyzing and executing the KYC/CDD process by understanding Standard operating Procedures.The ideal candidate will interpret documents related to KYC operations and capture the information into appropriate...
-
Senior Payroll Operations Specialist
5 days ago
Noida, Uttar Pradesh, India PrismHR Full timeJob SummaryWe are seeking a skilled Senior Payroll Operations Specialist to join our team. As a key member of our payroll operations team, you will be responsible for managing the daily activities of the department and ensuring employee productivity.
-
Customer Service Specialist
1 month ago
Noida, Uttar Pradesh, India Genpact Full timeRole OverviewWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...
-
Customer Service Operations Director
2 weeks ago
Noida, Uttar Pradesh, India Study Group Full timeAbout UsStudy Group is a leading international education provider, dedicated to helping students worldwide achieve their goals and reach their full potential.We offer a range of face-to-face, online, and hybrid study programmes in partnership with top universities, providing students with the resources and guidance they need to succeed. Our global network of...
-
Senior IT Operations Specialist
4 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeAt Genpact, we are seeking a skilled Senior IT Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our production environment.Key ResponsibilitiesIncident Management: Act as the primary point of contact for production incidents, ensuring prompt resolution and minimal...
-
Senior Project Operations Specialist
2 weeks ago
Noida, Uttar Pradesh, India Fujitsu Full timeJob DescriptionFujitsu seeks an experienced Senior Project Operations Specialist to join our team.About the RoleWe are looking for a skilled professional to manage project operations, ensuring timely delivery and high-quality results. The ideal candidate will have strong PMO and project management skills, with expertise in resource management, time sheet and...
-
Customer Support Operations Specialist-ICC
2 weeks ago
Noida, Uttar Pradesh, India Iron Systems Full timeJob Summary:We are seeking a highly skilled Customer Support Operations Specialist to join our team at Iron Systems. As a key member of our customer-focused organization, you will play a vital role in delivering exceptional support services to our customers.About Us:Iron Systems is an innovative provider of custom-built computing infrastructure platforms....
-
Technical Operations Specialist
2 weeks ago
Noida, Uttar Pradesh, India Aristocrat Technologies India PL Full timeA challenging role for a skilled IT professional awaits at Aristocrat Technologies India P/L. As a Technical Operations Specialist - Cloud Services, you will be responsible for ensuring the optimal performance and availability of our Online Gaming platform.Working on a shift-based operation, you will monitor and report incidents, provide second-level...
-
Customer Support Operations Assurance Specialist
4 weeks ago
Noida, Uttar Pradesh, India Aeris Full timeJob OverviewThe Customer Support Operations Assurance Specialist will be responsible for ensuring the correct and proper delivery of Operations Assurance services as specified in the service contracted agreements with Aeris' partners. This role is accountable for delivering Service Level Agreement (SLA) fulfilment.Key Responsibilities:• Assurance of...
-
NPS Operations Specialist
2 weeks ago
Noida, Uttar Pradesh, India IDCUBE Full timeAt IDCUBE Identification Systems Private Limited, we are seeking a highly motivated and detail-oriented NPS Operations Specialist to manage and enhance our NPS processes. This role is responsible for maintaining and updating the customer database, conducting NPS surveys, gathering customer feedback through phone calls, and coordinating with various internal...