Senior Customer Service Operations Specialist

6 days ago


Noida, Uttar Pradesh, India Wipro Full time
Job Description

The primary purpose of this role is to provide exceptional customer service and operational support by effectively managing client cases, ensuring compliance with regulatory guidelines, and maintaining high-quality service levels. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.


Key Responsibilities:
  • Cases Management: Acknowledge, track, and prioritize client cases according to SLAs and regulatory requirements.
  • Client Communication: Respond to client queries, provide updates on case status, and ensure timely resolution of issues.
  • Operational Excellence: Maintain contract and regulatory compliance, update internal tools accurately, and report progress regularly.

Requirements:
  • Technical Skills: Proficient in using client tools, internal tracking software, and Microsoft Office applications.
  • Business Acumen: Strong understanding of business processes, regulations, and industry standards.
  • Soft Skills: Excellent communication, problem-solving, and time management skills.

Salary Information:

Estimated salary for this role is approximately $65,000 per annum, commensurate with experience and qualifications.


Benefits:
  • Competitive Salary: Attractive remuneration package including bonuses and incentives.
  • Opportunities for Growth: Career advancement opportunities within Wipro's global network.
  • Professional Development: Access to training programs, workshops, and conferences to enhance skills and knowledge.


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Specialist to join our team in Noida, Uttar Pradesh, India. As a Senior Associate, you will be responsible for ensuring the timely and accurate resolution of inbound calls while following established Standard Operating Procedures (SOPs). Your primary goal will be to ensure customer...


  • Noida, Uttar Pradesh, India Genpact Full time

    Job DescriptionWe are seeking a skilled Customer Service Operations Specialist to join our team at Genpact.In this role, you will be responsible for delivering exceptional customer service and support to our clients. You will work closely with cross-functional teams to identify areas requiring operational adaptation and/or improvement.Key...


  • Noida, Uttar Pradesh, India Genpact Full time

    About GenpactGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job Description: Customer Service Operations SpecialistIn this role, you will be responsible...


  • Noida, Uttar Pradesh, India LEMONPEAK Full time

    About LEMONPEAKLEMONPEAK is a leading software solutions provider with offices in Chennai and Noida, offering services in software development, international BPO (Telecom Sales), and IT infrastructure management.Role OverviewThis full-time on-site position as Senior Operations Management Specialist at LEMONPEAK in Chennai involves overseeing daily...


  • Noida, Uttar Pradesh, India HCLTech Full time

    The Service Delivery Operations Specialist role at HCLTech involves managing effective communications with internal and external customers. This includes resolving problems/issues efficiently, providing timely responses, and working closely with sales and delivery partners to support reporting requirements.Key ResponsibilitiesContract Management: Ensure...


  • Noida, Uttar Pradesh, India Ericsson Full time

    About the RoleWe are seeking an experienced Senior Network Operations Specialist to join our team at Ericsson. This is a unique opportunity to leverage your technical expertise and passion for excellence in network operations.Key ResponsibilitiesAct as the single point of contact for customer technical queries, providing timely and effective solutions to...


  • Noida, Uttar Pradesh, India IRROS Consultants Full time

    At IRROS Consultants, we are seeking a highly motivated and organized Customer Support Operations Specialist to join our team.Key Responsibilities:Overseeing the customer service process to ensure timely and effective resolution of customer complaints.Creating and implementing policies and procedures to standardize service delivery.Planning and coordinating...


  • Noida, Uttar Pradesh, India exl Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Lead to join our global customer service team at EXL. This is an exciting opportunity for a seasoned professional to take on a leadership role and drive excellence in customer experience.About the RoleAs a Senior Operations Lead, you will be responsible for ensuring that our customer service...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Overview As a Customer Service Specialist, you will be responsible for coordinating with vendors and their services to cater to the needs of US and international customers. This role also entails timely reporting to management regarding daily, weekly, quarterly, and monthly performance metrics. Company Profile Iron Systems is an innovative company...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    About the RoleWe are seeking a Customer Service Specialist to join our team in Noida, Uttar Pradesh, India. This individual will work on routine and non-routine matters, handling customer inquiries and resolving complex situations.Key ResponsibilitiesResolve customer complaints and issues in a timely and professional manner.Work with customers to understand...


  • Noida, Uttar Pradesh, India Snaphunt Full time

    About SnaphuntSnaphunt is a leading Business Process Outsourcing provider dedicated to delivering performance-driven customer management solutions.About the JobThe estimated annual salary for this position ranges from $45,000 to $65,000, depending on experience and qualifications. Job ResponsibilitiesWe are seeking an experienced Customer Support...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job Details:We are seeking a skilled Financial Operations Specialist Senior Associate to join our team at NTT DATA Services.This role involves analyzing and executing the KYC/CDD process by understanding Standard operating Procedures.The ideal candidate will interpret documents related to KYC operations and capture the information into appropriate...


  • Noida, Uttar Pradesh, India PrismHR Full time

    Job SummaryWe are seeking a skilled Senior Payroll Operations Specialist to join our team. As a key member of our payroll operations team, you will be responsible for managing the daily activities of the department and ensuring employee productivity.


  • Noida, Uttar Pradesh, India Genpact Full time

    Role OverviewWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...


  • Noida, Uttar Pradesh, India Study Group Full time

    About UsStudy Group is a leading international education provider, dedicated to helping students worldwide achieve their goals and reach their full potential.We offer a range of face-to-face, online, and hybrid study programmes in partnership with top universities, providing students with the resources and guidance they need to succeed. Our global network of...


  • Noida, Uttar Pradesh, India Paytm Full time

    About the RoleAs a Sales Operations Specialist at Paytm, you will play a pivotal role in helping merchants, retailers, and customers become Paytm service agents. Your task will be to provide them with detailed Paytm product service information and procedures. You will also be responsible for building a PSA channel in your designated territories.Key...


  • Noida, Uttar Pradesh, India Genpact Full time

    At Genpact, we are seeking a skilled Senior IT Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our production environment.Key ResponsibilitiesIncident Management: Act as the primary point of contact for production incidents, ensuring prompt resolution and minimal...


  • Noida, Uttar Pradesh, India Fujitsu Full time

    Job DescriptionFujitsu seeks an experienced Senior Project Operations Specialist to join our team.About the RoleWe are looking for a skilled professional to manage project operations, ensuring timely delivery and high-quality results. The ideal candidate will have strong PMO and project management skills, with expertise in resource management, time sheet and...


  • Noida, Uttar Pradesh, India Aristocrat Technologies India PL Full time

    A challenging role for a skilled IT professional awaits at Aristocrat Technologies India P/L. As a Technical Operations Specialist - Cloud Services, you will be responsible for ensuring the optimal performance and availability of our Online Gaming platform.Working on a shift-based operation, you will monitor and report incidents, provide second-level...


  • Noida, Uttar Pradesh, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

    At Vibrant Staffing Solutions PVT LTD, we are seeking an International Customer Service Specialist to join our team.The ideal candidate will have excellent communication skills and be able to handle customer inquiries in a professional and courteous manner.Answer customer calls and respond to inquiries in a timely and efficient manner.Track delivery and...