Senior Customer Service Operations Specialist
1 week ago
The primary purpose of this role is to provide exceptional customer service and operational support by effectively managing client cases, ensuring compliance with regulatory guidelines, and maintaining high-quality service levels. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities:
- Cases Management: Acknowledge, track, and prioritize client cases according to SLAs and regulatory requirements.
- Client Communication: Respond to client queries, provide updates on case status, and ensure timely resolution of issues.
- Operational Excellence: Maintain contract and regulatory compliance, update internal tools accurately, and report progress regularly.
Requirements:
- Technical Skills: Proficient in using client tools, internal tracking software, and Microsoft Office applications.
- Business Acumen: Strong understanding of business processes, regulations, and industry standards.
- Soft Skills: Excellent communication, problem-solving, and time management skills.
Salary Information:
Estimated salary for this role is approximately $65,000 per annum, commensurate with experience and qualifications.
Benefits:
- Competitive Salary: Attractive remuneration package including bonuses and incentives.
- Opportunities for Growth: Career advancement opportunities within Wipro's global network.
- Professional Development: Access to training programs, workshops, and conferences to enhance skills and knowledge.
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