Senior Customer Service Operations Specialist

2 weeks ago


Noida, Uttar Pradesh, India Wipro Full time
Job Description

The primary purpose of this role is to provide exceptional customer service and operational support by effectively managing client cases, ensuring compliance with regulatory guidelines, and maintaining high-quality service levels. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.


Key Responsibilities:
  • Cases Management: Acknowledge, track, and prioritize client cases according to SLAs and regulatory requirements.
  • Client Communication: Respond to client queries, provide updates on case status, and ensure timely resolution of issues.
  • Operational Excellence: Maintain contract and regulatory compliance, update internal tools accurately, and report progress regularly.

Requirements:
  • Technical Skills: Proficient in using client tools, internal tracking software, and Microsoft Office applications.
  • Business Acumen: Strong understanding of business processes, regulations, and industry standards.
  • Soft Skills: Excellent communication, problem-solving, and time management skills.

Salary Information:

Estimated salary for this role is approximately $65,000 per annum, commensurate with experience and qualifications.


Benefits:
  • Competitive Salary: Attractive remuneration package including bonuses and incentives.
  • Opportunities for Growth: Career advancement opportunities within Wipro's global network.
  • Professional Development: Access to training programs, workshops, and conferences to enhance skills and knowledge.


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