Technical Operations Specialist
4 days ago
A challenging role for a skilled IT professional awaits at Aristocrat Technologies India P/L. As a Technical Operations Specialist - Cloud Services, you will be responsible for ensuring the optimal performance and availability of our Online Gaming platform.
Working on a shift-based operation, you will monitor and report incidents, provide second-level troubleshooting support, and collaborate with service providers and third parties to deliver exceptional customer experience.
The ideal candidate will possess 6 years of experience in technical support or operational roles, with a broad scope of technology knowledge, specifically Linux. Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this position.
We are seeking a self-motivated individual with the ability to continually improve and learn. The successful candidate will have a Bachelor's Degree in Computer Science, Engineering, or a related field.
Key Responsibilities:
- 24x7 proactive monitoring and support of live and staging infrastructure
- Investigate and react to any live issues that occur
- Prepare and execute periodic releases both infrastructure and software
- Act as an escalation point for issues flagged through customer channels
- Partake in the design and improvement of processes and activities related to the role
- Handle service requests, incident problems, and change requests in line with ITIL v4 best practice
Estimated Salary: ₹2,500,000 - ₹3,000,000 per annum
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